Lead Bilingual Retail Sales and Customer Service Associate in Los Angeles, CA at West 8th St

About the role

Lead Bilingual English/Spanish Full-Time Retail Sales and Customer Service Associate in Los Angeles, CA (Weekend Hours Required)

Role Responsibilities

As a Lead Front Line Associate (FLA), you will play a critical role in supporting day-to-day store operations. In this dynamic role, you'll support the store's success by guiding team members, ensuring smooth financial transactions, and maintaining a strong compliance culture. You'll lead by example, assist in training and developing staff, oversee cash handling and remittance processes, and help implement business and marketing strategies to drive store performance.

• Deliver exceptional guest service, ensuring a positive customer experience in line with company standards.
• Process money transfer transactions and efficiently manage cash register operations.
• Uphold loss prevention protocols, strictly adhering to company policies and store standards.
• Train, mentor, and provide ongoing support to Retail Sales and Customer Service Associates.
• Create and manage team schedules to ensure consistent and efficient store coverage.
• Handle money transfer procedures and related services, ensuring accuracy and compliance.
• Manage company funds, ensuring precise reconciliation with daily receipts and records.
• Implement strong security measures to safeguard company funds and maintain financial integrity.
• Perform daily reconciliation of money transfers to ensure accuracy and transparency.
• Contribute to the development and execution of localized marketing initiatives and business strategies.
• Act as the operational lead and subject matter expert, ensuring seamless store performance.

Role Requirements

• 5-10 years of experience as a Teller or in a related financial services role.
• 2-3 years of supervisory or leadership experience (preferred).
• Fluency in both English and Spanish, with strong communication skills in both languages required.
• Proven track record in customer service and handling financial transactions.
• Experience working with Microsoft Office Suite and general computer literacy.
• Experience working within compliance standards, following standard operating procedures.
• Ability to open and close store locations and provide leadership oversite to other Tellers.
• Associate or bachelor's degree preferred. AML Certification is a plus.
• Candidates must be comfortable using their own personal mobile with reliable service, for work-related communication, as needed.

Workplace Option

• 100% IN PERSON - Western Union values in-person collaboration, problem solving, and ideation whenever possible.
• We believe this fosters common ways of working and supports how we execute initiatives for our customers.
• Due to the nature of this role, the expectation is to work from the office full time.

Location (in-person): 2025 West 8th Street, Los Angeles, CA 90057 (primary)

• This location offers excellent access to public transportation and alternative commuting options. Please note that free parking is not available.

Additional Locations

• 7225 S. Figueroa St., Los Angeles, California 90003
• 15226 Vanowen St., Van Nuys, California 91405
• 5042 Whittier Blvd., Los Angeles, CA 90022

Schedule

Our 2025 West 8th Street, Los Angeles, CA 90057 location has standard operation hours Sunday - Saturday, 7:00 AM - 7:00 PM Pacific Time (PT). Successful applicants will have the flexibility to work any day of the week within regular business hours and schedules will vary.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States - specific benefits include

• Medical, Dental, Vision, and Life Insurance
• Tuition Assistance Program
• Student Loan Paydown Program
• Employee Discount Program
• 401K Plan

Salary

The hourly rate is $27.00 per hour.

Other Details

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-SS2 #LI-Onsite

Estimated Job Posting End Date: 12-07-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.