Lead, Billing & Accounts

About the Opportunity

The Billing & Accounts Lead will be responsible for performing the day-to-day responsibilities of the Billing & Collections team for the United States and Canada (USC) region, with the overarching objective of ensuring member invoices are accurate and paid in a timely manner while also investigating and following-up on outstanding balances. This position plays a key role within the team in conducting billing and collections activities.

This position requires 3+ years of Billing experience and does not have any direct reports, although there will be coordination with and oversight of offshore resources. Located in New York City, this candidate will report directly to the Manager of USC Billing Services. The ideal candidate will have outstanding attention to detail, strong interpersonal skills, a great attitude, refined communication skills, and the ability to complete tasks independently.

Key Duties and Responsibilities

• Conduct monthly, weekly, and ad hoc billing activities.
• Review and reconcile member accounts to ensure good financial standing.
• Complete vendor setup forms to ensure WeWork can receive payments.
• Perform collections outreach to customers with outstanding balances to reduce Accounts Receivables (AR).
• Respond to and resolve all member support requests within the defined Service Level Agreement (SLA), while ensuring financially accurate information and the highest quality member experience is provided.
• Perform various tasks provided by leadership in a timely manner while adhering to ad hoc project deadlines.
• Inform Billing leadership of opportunities for process improvement by possessing an aptitude to challenge current processes and communicate proposed solutions.
• Escalate disruptions in standard operations and inquiries from members or internal teams.
• Other duties, as assigned by management.

Minimum Qualifications

• 3+ years of relevant work experience in billing/finance operations/accounting
• Undergraduate Degree (Finance/Accounting/Business Management fields is a plus)

Required Skills

• Ability to prioritize and manage critical situations working under time constraints
• High level of attention to detail and accuracy
• Proactive and reliable; driven to achieve team goals
• Excellent interpersonal and communication skills, both verbal and written
• Workday and/or Yardi Kube experience a plus
• Salesforce Service Console (ticketing system) experience preferred
• Proficiency with Google Workspace and Microsoft 365

Base Pay

$60,000 to $80,000 annually

Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will detail what incentive plan is applicable to this specific role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment. WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment.

Benefits

Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including: 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; and life and AD&D insurance.