Lead Cash Control Specialist

About the role

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number: R-24221

Facility: LOC0014 - 549 Columbian Street549 Columbian Street Weymouth, MA 02190

• Department Name: SHS Patient Accounts
• Status: Full time
• Budgeted Hours: 40
• Shift: Day (United States of America)

Responsible for maintaining a consistent cash flow to the hospital's operating account by accurately researching, recording and balancing all patient care related financial transactions. Interpretation of reimbursement schemes is needed for accuracy in posting patient related transactions. Addresses patient billing inquiries and performs comprehensive research to facilitate timely and accurate resolution.

Compensation Pay Range

$57,400.00 - $82,100.00

Essential Functions

• Receives and researches all funds that are reimbursing patient care. Analyzes AR balances to ensure accurate calculation and processing of payments.
• Calculates batch totals and applies cash according to department guidelines.
• Researches and applies all non-patient checks directly to the General Ledger.
• Processes and accurately records credit card payments.
• Performs a daily recap of all financial activity and completes the necessary documents to support the bank deposit.
• Demonstrates proficiency in Microsoft Outlook, Word, Excel, and other applications used by South Shore Health System.
• Applies strong analytical, written, and verbal communication skills while maintaining a high level of productivity.
• Technology - Embraces technological solutions to work processes and practices.

• a. Uses API system to enter time in and time out of work as well as vacations, holidays, sick days, etc.
• b. Uses Epic to access reports and maintain all patient billing information for audit purposes.
• c. Uses MS Outlook as communications tool and adheres to Hospital policies and procedures for Internet use.

• Safety Awareness - Fosters a "Culture of Safety" through personal ownership and commitment to a safe environment.

• a. Successfully answers safety questions in annual mandatory education program.
• b. Maintains a neat and organized work environment.
• c. Adheres to respiratory etiquette guidelines.

• Lead Technical Resource a. Intermediary between the staff and Management b. Provides Epic technical support for staff members c. Participates in creating Epic Tip Sheets with Epic Training Staff d. Provides Ad-Hoc training for new staff members and for new workflows that are implemented within the team e. Monitoring phone calls to ensure quality standards are met.

f. Provide support, continuous feedback, and training to support team member performance and development.

• Cash Reconciliation a. Responsible for assisting with the daily reconciliation of HB & PB Cash b. Maintains Excel spreadsheet to ensure appropriate cash application recording c. Works closely with Finance & Accounting teams to research variances & resolve discrepancies d. Research electronic data files to identify variance in batch totals e. Communicates with payers/vendors/patients f. Investigate and resolve credit card transaction variances
• Audit Responsibilities a. Assists in researching and preparing back-up documentation for audits b. Works closely with Finance & Accounting to complete all items related to audits
• Customer Service Responsibilities a. Works closely with external vendors to research and resolve issues related to patient transactions b. Communicate with patients regarding escalated inquiries related to patient billing c. Collaborates with early out vendor to resolve technical issues

Non-Essential Functions

• Other duties as required.
• Maintains required records, reports and files.

Minimum Education - Preferred

High school diploma or above preferred.

Minimum Work Experience

• Four (4) years banking or related care reimbursement is preferred.
• Four+ (4+) customer service experience
• Required additional Knowledge and Abilities

• Windows based computer skills required.
• Accounting and filing skills.
• Strong organizational skills.

6:30-3 or 7-3:30

Responsibilities if Required

Education if Required

License/Registration/Certification Requirements: