Lead Client Director - Strategic Retail - AR
- Location
- Bentonville, AR (Remote) · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Experience
- 10+ years
- Listed
- 17 days ago
Skills & highlights for this role
- Client management aligning account strategies to revenue opportunities
- Client Director or equivalent experience
- Multi-million-dollar sales solutions experience
- Executive-level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management
- Experience exceeding sales targets
- Experience leading a virtual or matrixed team
- Understanding of broad macro-level business IT needs
- Ability to integrate AI into work processes and decision-making
Also useful
- Experience with ServiceNow platform
- Enterprise software sales within IT sales organizations
About the role
You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.
What you get to do in this role: Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams Oversee growth of global accounts, including development and deployment of worldwide resources Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services
To be successful in this role you have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience in client management, aligning account strategies to revenue opportunities 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations) Experience exceeding sales targets Experience leading a virtual or matrixed team Understanding of broad, macro-level business IT needs for a prospective client Travel up to 50% (depending on geography/region) Must live in Bentonville or surrounding suburb
Additional Information
Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Accommodations We strive to create an accessible and inclusive experience for all candidates.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
About the Company
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention.
Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.
Equal opportunity and legal notices
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
From ServiceNow's careers page, first listed on Rolev.ai on October 23, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Lead Client Director - Strategic Retail - AR job at ServiceNow located?
Yes, this Lead Client Director - Strategic Retail - AR opening at ServiceNow is listed as Bentonville, AR (Remote) (On-site). Always check ServiceNow's application page for specific state eligibility or relocation policies.
What qualifications are required for Lead Client Director - Strategic Retail - AR at ServiceNow?
For the Lead Client Director - Strategic Retail - AR role, ServiceNow highlights 10+ years of relevant experience; experience with Client management aligning account strategies to revenue opportunities, Client Director or equivalent experience, Multi-million-dollar sales solutions experience, Executive-level relationship management, Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management, Experience exceeding sales targets. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Lead Client Director - Strategic Retail - AR position at ServiceNow?
This listing links directly to ServiceNow's SmartRecruiters application page. You can apply directly on ServiceNow's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.