Lead Concierge

About the role

7051 Rockfish Road, Fayetteville, North Carolina 28306

About the role

The Concierge provides front-desk, administrative support for the community. Responsibilities include greeting visitors, answering and transferring telephone calls, taking accurate messages, monitoring comms, door security system, and fire panel as needed, maintaining resident and visitor logs, performing recordkeeping, filing, and copying, and supporting new-hire orientation and documentation processes.

Essential Functions

• Answers calls promptly using standard company greeting; consults the daily line-up to identify available team members, scheduled tours, events, and department coverage.
• Receives, documents, and callers to the appropriate department; follows up or escalates when the responsible team member is unavailable; and maintains an accurate record of the request, action taken, and next steps.
• Greets and assists residents, families, prospects, visitors, vendors, and team members.
• Maintains a clean, organized, and welcoming front desk, lobby, bistro, entrance, porches, and assigned common areas; reports cleaning or replenishment needs promptly; and ensures entrance floors are dry or appropriately marked during inclement weather.
• Keeps the front desk attended unless approved coverage has been arranged.
• Sells meal tickets, records each transaction accurately, and processes payment by personal check or authorized payroll deduction.
• Monitors entrances, exits, visitor activity, resident sign-in and sign-out records, communication devices, the door security system, and the fire panel in accordance with community procedures.
• Responds promptly to medical emergencies and other urgent situations by appropriate parties.
• Coordinates resident transportation requests and maintains an accurate van schedule in collaboration with the appropriate departments.
• Receives resident and family inquiries; immediately routes urgent concerns to the appropriate team member.
• Provides HR administrative support under the direction of the Executive Director such as assisting with onboarding of new hires, checking documentation, maintaining personnel files, distributing communication, assisting with license/certification compliance, scanning/emailing personnel records to Regional HRBP, and coordinating new-hire orientation schedules and logistics.
• Assists with scanning resident checks or coordinating the mailing of checks to the home office for processing, ensuring timely and secure handling of payments.
• Assists with uploading, organizing, and maintaining required financial documentation within the Community Finance Hub to ensure accuracy, accessibility, and compliance.
• Serves as the primary on-site point of contact for the Revenue Services Specialist (RSS), facilitating communication, coordinating requests, and ensuring timely follow-up on business office needs.
• Provides backup assistance with LTC billing submissions and resubmissions, ensuring required documentation is complete and submitted within established deadlines.
• Assists with the timely distribution of monthly payer statements and collection letters to residents and responsible parties, in coordination with the RSS, ensuring accurate and confidential delivery.

Non-Essential Functions

• Attends and participates in all required in-service training and staff meetings.
• Performs other duties as assigned to support community operations.

Requirements

• High school diploma or GED required.
• Administrative experience required; experience supporting onboarding, bill payments, HR administration, or confidential recordkeeping preferred.
• Demonstrates strong organization, attention to detail, and the ability to manage multiple priorities while protecting resident, applicant, new-hire, and team member information.
• Interacts respectfully and professionally with residents, visitors, team members, and community leadership.
• Communicates effectively and accurately, both verbally and in writing.
• Available to work a flexible schedule, including weekends and holidays, based on community needs.
• Completes all required in-service training and attends required staff meetings.

Physical Requirements

• Sedentary position that requires prolonged periods of sitting.
• Ability to use standard office equipment, computer, telephone, printer, keyboard, mouse.

Occasional standing, walking, reaching, bending, lifting, or moving items up to 10 pounds.

Why Harmony?

• 401k + Fulltime & Part-time Benefits Packages
• Training, Development & Career Laddering
• Great work-life balance
• Flexible Scheduling