Lead Customer Service Representative - Monte Visa, CO

About the role

Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us!

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

"We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you."

Role Overview

A Lead Customer & Business Solutions Representative works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse-from stocking and retrieving items to making deliveries, operating a forklift, maintaining a safe and organized work environment, and supporting general branch needs.

A Sample of What You'll Do in this Role

• Manage electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
• Respond to customer sales inquiries in a timely, accurate, and appropriate manner
• Submit and code bills and invoices to the AP department for payment
• Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
• Conduct and oversee monthly inventory cycle counts and annual inventory
• Support the Sales Team with accurate customer pricing and quickly resolve any inquiries or concerns
• Address any elevated customer issues in support of Team members
• Prepare reports or assign to Team members and ensure timely completion
• Lead team to success
• Ensure administrative tasks are completed

What You Bring to the Role

• 6+ years of experience
• Proficiency with Microsoft Office Suite
• Experience using JD Edwards
• The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
• Mobility to move freely across uneven terrain both indoors and outdoors safely
• High School Diploma or equivalent

Your Digital & Technology Capabilities

• Proficiency with Microsoft Office Suite and JD Edwards ERP to support order processing, reporting, inventory management, and customer service activities
• Ability to analyze operational and inventory data to support decision-making, identify trends, and help resolve customer or business issues
• Comfortable adopting new technologies, including digital collaboration tools, workflow automation solutions, and AI-powered tools such as Microsoft Copilot to improve productivity and efficiency

What Makes You a Great Fit

• You have strong interpersonal and effective communication skills to influence and advise others
• You have solid leadership skills with practical knowledge of Team's functions and skills
• You have good organizational skills with strong attention to detail
• You're able to respond professionally to inquiries or complaints
• You read, write, and speak English fluently

Compensation and Benefits

• The base compensation for this position ranges from $22.26 to $29.70 per hour. Please note that wages may vary depending on skills and experience.
• This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits.

• #CS2025
• Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our Commitment to Diversity & Inclusion

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

• Wilbur-Ellis is a company you can be proud to call your employer
• Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.
• Wilbur-Ellis is for and about people
• Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.
• Wilbur-Ellis invests in the industry's best workforce
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