Lead Front Desk, ENT, 8a-4:30p

About the role

• Primary Location: Community Ear, Nose, Throat & Allergy
• Address: 4612 Chamberlain Lane, Suite 204 Louisville, KY 40241
• Shift: First Shift (United States of America)

Position Summary and Purpose

The Front Office Lead is responsible for overseeing the duties of staff at the front office including check-in, check-out, scanning and filing electronic medical records, appointment scheduling, referral process to specialist (if applicable) and appropriate release of medical records. The lead will ensure that responsibilities are carried out with accuracy and timeliness.

Essential Functions

Under the direct supervision of a Practice Manager, this position provides coordination and administration of front office activities, and:

• Supervises front office staff responsible for check-in and check-out of patients including scheduling of appointments, collecting payment and benefit verification on all patients in accordance with practice policies
• Supervises staff handling appointment request calls and assure staff is trained in answering phones appropriately and following all scheduling protocols
• Enters physician schedules into EPIC and create templates, as needed
• Assists practice manager with monthly and ad hoc meetings with staff
• Ensures adherence to HIPAA guidelines and ensures compliance from all front office; ensures all front office staff members read, acknowledge and follow updates to policies and procedures

Other Functions

• Works with practice manager to facilitate training of new hires and complete other training initiatives
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Maintains compliance with all company policies, procedures and standards of conduct
• Performs other duties as assigned

Job Requirements

(Education, Experience, Licensure and Certification)

Education

• High school diploma or GED/Equivalent (required)

Experience

• Two (2) years of medical office experience (required)
• Four (4) years of office experience or customer service experience (preferred)