LEAD GUEST SERVICE AGENT- HOTEL (SWING SHIFT)

About the role

The Lead Guest Service Agent is responsible for providing superior service to both the internal and external customer.

The Lead Guest Service Agent

• Maintains an efficient and effective Hotel Front Office work group via direction from the Assistant Front Desk Managers.
• Provides training, assistance, and on-the-job work direction to the Front Desk Agents, Night Auditors, PBX Agents, Bell Attendants, Valet Attendants and Ogle Haus to ensure accurate, exceptional and courteous room registration and check-outs.
• Welcomes and provides service to guests of the hotel.
• Provides general leadership and work direction of department team members, including but not limited to:
• Organizing and assigning work.
• Prioritizing workload and assignments to ensure orderly and efficient completion by department team members.
• Directing department team members in the successful completion of assigned work.
• Enforcement of department and company policies.
• Instructing and training department team members in the successful performance of their duties.
• Other leadership and work direction duties as assigned by Management.

The Lead Guest Service agent does not perform managerial tasks such as performance reviews, hiring or terminations; although they may provide input to management regarding such matters.

Qualifications & Requirements

• Effective communication skills.
• Must be able to obtain and maintain all licenses / certification per Federal, State, and Gaming regulations.
• Must be 21 years of age.

Additional information

The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent, in addition to two months of on-the-job training or related experience