Lead Hospitality Associate

About the role

The Sr. Office Services Associate is responsible for overseeing office services operations, hospitality functions, and front-of-house support to ensure a clean, organized, and professional workplace environment. This role leads a team of office services associates, coordinates daily operational activities, and delivers high-quality customer service to employees and visitors. The position reports to the Client Relations Manager or Client Relations Director and is classified as non-exempt.

Roles & Responsibilities

• Lead, train, and supervise office services and hospitality staff to ensure efficient daily operations and service delivery
• Assign and prioritize team tasks to ensure timely completion of office service and hospitality functions
• Conduct performance evaluations, provide coaching, and support continuous improvement within the team
• Maintain a clean, organized, and professional office environment, including common areas, meeting spaces, and service areas
• Manage office supplies, pantry inventory, and essential resources to support operational needs
• Coordinate with janitorial and maintenance vendors to ensure consistent facility upkeep and issue
• resolution
• Serve as the primary point of contact for office services and hospitality-related employee requests and concerns
• Deliver high-quality customer service by responding promptly to employee and guest inquiries and issues
• Support office events, meetings, and conferences, including room setup, logistics, and coordination of services
• Maintain and optimize vendor relationships, including monitoring service quality and contract compliance
• Support front desk, reception, and guest experience functions to ensure a welcoming workplace environment
• Monitor office operations and implement process improvements to enhance efficiency and service quality

Knowledge, Skills & Attributes

• Strong leadership and team management skills
• Excellent customer service and hospitality mindset
• High attention to detail and commitment to maintaining professional environments
• Strong organizational and multitasking abilities in fast-paced settings
• Effective verbal and written communication skills
• Ability to manage vendor relationships and service expectations
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Problem-solving skills with sound judgment in day-to-day operations
• Ability to prioritize competing tasks and meet deadlines under pressure
• Strong interpersonal skills with a collaborative, team-first approach
• Ability to maintain confidentiality and handle sensitive workplace information
• Flexibility and adaptability in shifting operational needs

Qualifications

Education

High school diploma or equivalent required; college degree preferred (or equivalent experience).

Experience

2-3 years of experience in office services, hospitality, facilities support, workplace services, or customer service operations, including prior experience in a lead or supervisory capacity preferred.

Technical Skills

• Microsoft Office Suite (Word, Excel, Outlook)
• Basic office service and workplace management systems (preferred)
• Inventory tracking and scheduling tools (preferred)

Certifications

None required. Workplace services, hospitality, or facilities-related certifications preferred but not mandatory.

Pay and benefits

The Compensation range for this role is up to 25.00 to 28.50 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• #INDHP

• Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
• Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.