Lead Host

About the role

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

About the role

What You Will Accomplish

• Welcome guests upon arrival and seat them promptly. Provide menus and information about the restaurants, meal options, and other relevant hotel amenities.
• Manage the waitlist by recording guest names and party sizes, providing estimated wait times, and notifying guests when their tables are ready. Accommodate seating requests when possible while balancing guest flow, and keep the supervisor informed of guest counts and wait times.
• Present menus and introduce guests to their server. Check tables for proper presentation and completeness, and notify the server of any missing items.
• Check in with guests to help ensure they are satisfied with their experience. Thank guests as they depart and invite them to return.
• Answer calls and assist with reservations, menu questions, restaurant directions, and general questions about the hotel and its amenities.
• Serve as the primary trainer for new hosts. Provide hands-on instruction on greeting and seating guests, waitlist and reservation procedures, phone etiquette, service standards, cleanliness, and other host responsibilities. Help new team members become confident and consistent in the role, and share progress or training needs with the supervisor.
• Assist the Private Events Manager with events in the restaurant and bar, including preparing spaces, welcoming event guests, communicating event details to the team, and helping with the guest flow before and during events.
• Support private event inquiries by providing general information, directing guests to the Private Events Manager, and promptly sharing event leads or guest requests with them. Help ensure event spaces and guest-facing details are ready and reflect the hotel's service standards.
• Remain informed about the hotel's house count, visiting VIPs, and upcoming events to provide attentive and personalized service.
• Assist service staff as needed by running food, refilling beverages, and bussing tables.
• Maintain clean, presentable menus, check presenters, wine lists, and the host stand. Keep the work area clean, prepare silverware rollups as needed, and regularly check the restroom and restaurant perimeter for cleanliness. Report housekeeping needs promptly.
• Follow all food handling, sanitation, and health department guidelines.
• Resolve guest concerns within the scope of the role and refer other matters to management. Notify a supervisor and/or Security of unusual events, missing items, or alleged theft.

What You Will Bring

• Prior customer service experience; cash handling experience is preferred.
• A positive attitude and professional demeanor.
• Strong communication and interpersonal skills, with a commitment to guest satisfaction.
• The ability to stay organized, communicate clearly, and support the team during busy service periods.
• The ability to coach new team members with patience and professionalism.
• Good judgment and the ability to follow detailed written or verbal instructions.

Great If You Have

• Previous restaurant host or lead experience.
• Experience supporting private dining, events, or special occasions.
• Familiarity with hotel telephone, reservation, and computer systems.
• The ability to address routine issues and adapt to changing guest needs in a fast-paced environment.

Additional information

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.