Lead Installation Tech

Job Overview

This position is responsible to support and work in conjunction with the District Installation Manager Regional and Operations & Sales Support teams to deliver a superior customer experience by planning and project managing the installation of capital equipment. Key performance elements include overall internal and external coordination and communication delivering high quality and efficient installations and achieving overall internal and external customer satisfaction.

Key Responsibilities

• In conjunction with the District Installation Manager, responsible for the overall project management and installation of capital equipment for our customers from beginning to completion:
• Participate in Equipment Planning Meetings (EPM) to provide updates to the team on project progress and solutions to issues that arise.
• Update the Primary Project Management Software (Trello) which includes taking project notes and pictures to ensure the system is current and contains the information required for an installation.
• Responsible for all documentation relevant to installation checklist or delegate to appropriate TSM.
• Assist in selection of installation teams per project.
• Serve as the primary point of contact for designated large capital equipment installations; meet with the sales representative and contractor at initial job site meeting; and monitors progress through job completion.
• Obtain and review all plans and spec sheet information and provides direction to tradesman.
• Review all equipment orders to ensure accuracy of required accessories.
• Determine project job site readiness prior to HSD installation.
• Coordinate equipment delivery details which includes but is not limited to: ensuring the construction site is ready; communication with all 3PLs; and ensures each delivery is correct.
• Attends project kick-off and go live date meetings and events.
• Acts as primary contact with contractors and suppliers as it relates to the build-out and installation projects.
• Communicate with customer and District Installation Manager on the installation progress. Escalate issues to Installation Manager as required.
• Owns the overall project punch list to completion.
• Review with customer the proper use and care of equipment, which includes walk-through of installation guides when appropriate and coordinates initial third-party training when required.
• Handles Disconnect/Reconnect assessment to determine man hours and need for additional trades for projects.
• Backup to Equipment Specialist (ES) for Shielding Plan Site Spec.
• Assist District Installation Manager in risk management claims or other installation issues.
• In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
• Provide job site leadership, oversite, and accountability for project completion as scheduled per construction plan.
• Provide coaching and guidance and constructive feedback to HSD team with respect to the installation process.
• Communicate with ES on any findings that can impair our ability to perform the job as planned.
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that follows all Company policies and procedures including Worldwide Business Standards.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Specific Knowledge & Skills

• Ability to lead installations
• Excellent Leadership skills
• Strong organizational skills
• Intermediate troubleshooting skills
• Proven ability to work with confidential information
• Ability to present preventative maintenance to customers
• Independent self-starter
• Intermediate computer skills
• Understanding and ability to explain HSD specific dental plans
• General understanding of the trades (plumbing, electrical, construction, etc.)
• Interpersonal/ communication skills
• Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA’s, 2579 reporting, etc.)
• Firm understanding of all company policies and local government regulations

General Skills & Competencies

• Basic understanding of industry practices
• Excellent time management skills and the ability to prioritize work
• Ability to set clear team goals, delegate tasks and set deadlines
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues
• Ability to plan and arranges activities
• Excellent interpersonal communication skills
• Excellent written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Good analysis and problem solving skills
• Oversee multiple and/or complex projects
• Identify and recommend continuous improvement opportunities
• Establish productive working relationships at multiple levels within the organization

• MINIMUM WORK EXPERIENCE: Typically 6 or more years of related experience.
• Previous Dental/Medical project management/leadership/installation or related experience of 2 or more years.

Preferred Education

Typically a Bachelor's Degree or global equivalent in related discipline.

Travel / Physical Demands

Local travel required daily and occasional overnight travel. Due to the physical nature of the performance of jobsite checks as well as following up on installs, the position, at times, may require substantial and/or repetitive bending, stopping, lifting, pushing, and carrying and climbing of ladders.

Valid driver’s license required including ability to pass annual motor vehicle record checks.