Lead Merchandise Associate- Indiana University

Legends

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision.

Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment.

Legends Global Merchandise

Legends Global Merchandise’s vision is to be the premier retail and merchandising company in the world.

We offer a fully customized, customer-centric, omnichannel shopping experience for fans worldwide. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations for different categories. We are not focused on the traditional margin-based buying programs currently in place at other venues. Conversely, we see the value in using the merchandise program as an extension of our client’s brand. For our in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience.

We pride ourselves in creating a customized portfolio of inventory based on the property. We do not take the same inventory buy across all of our partners. Different guests want different things, and we are here to build a tailored retail experience.

The Role

The Lead Merchandise Associate is responsible for assisting in all merchandise operations and fulfill company goals and objectives with an emphasis on customer service. Assist in managing merchandise operations to reduce cost, enhance revenues, grow client relations, and enhance the customer experience.

Essential Functions

Assist in all merchandise operations and fulfill company goals and objectives with an emphasis on customer service. Assist in managing merchandise operations to reduce cost, enhance revenues, grow client relations, and enhance the customer experience.

• Perform inventory & maintain proper inventory levels.
• Supervise assigned personnel, discipline, evaluate performance, and develop each employee to his/her potential.
• Ensure proper cash handling procedures are always in effect.
• Manage performance of employees by preparing and communicating goals. Communicating progress or opportunities for improvement to provide effective feedback.
• Assist in the development of programs that result in increased customer satisfaction.
• Work with visual displays and merchandising of stands. Setting up displays to best attract customers' attention.
• Maintain product and service quality standards and anticipate customer needs/concerns
• Perform other related duties, tasks, and responsibilities as required.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
• Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Qualifications

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must be at least 18 years of age
• High school diploma or equivalent. Some college preferred - 3+ years retail merchandise experience preferred
• Must be flexible to work late nights, weekends and holidays
• Able to work in a team environment, move fast, and act on assigned duties
• Ability to walk and stand for extended periods of time
• Energetic, self-motivated, friendly personality, and excellent guest services skills are required
• Excellent written and verbal communication
• Ability to lift and carry items weighing 10-30 pounds, occasionally 50 pounds.

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls.
• The employee frequently is required to reach with hands and arms.
• The employee is required to stand, walk, and stoop.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.