Lead Network Administrator 4C

About the role

Lead Network Administrator

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

About the role

• Design, implement and transition firewalls, switches, access points, and other network solutions to meet the needs of customers.
• Troubleshoots LAN/WAN, SD-WAN, routing, switching, VPN, firewall, and VoIP equipment, including a broad range of devices (Predominantly Fortinet).
• Develop and maintain technical deliverables including network assessments, capacity planning, detailed design documents, implementation/test plans configuration templates and scripts.
• Perform root cause analysis of critical outage and incidents.
• Maintain up-to-date industry certifications.
• Understand business requirements and design solutions accordingly
• Resolve incidents, escalate to management and vendors if necessary
• Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs
• Should have knowledge of Web-Proxy environment like Zscaler, McAfee Web proxy.
• Ensure service performance expectations are met with service levels and quality
• Raise/escalate any service-related issues and risks to management
• Provide guidance and support to team members

Qualifications

• GED - Computer Engineering, GED - Computer Science, GED - Engineering, GED - Information Technology, Masters - Cloud Computing
• Certifications

Adm Java

Genpact, AWS Academy Graduate - AWS Academy Cloud Foundations - Amazon Web Services (AWS), Check Point Certified Security Administrator (CCSA) - Check Point Software Technologies, Fortinet Certified Network Security Administrator (FCNSA) - EC-Council, Palo Alto Networks Certified Network Security Administrator - Palo-Alto Networks

Required Skills

Agile Methodology, Database Administration, Database Analysis, Database Management, Risk Management, Storage Management

• Language
• English (Required)
• Language Proficiency -
• Proficient - C2
• Additional Job Location -
• Job Type
• Regular
• Master Skill List -
• Cloud & Infra Services
• Remote Type -
• Office
• Work Shift -
• Day Job (United States of America)

The approximate annual base compensation range for this position is

• 60,000 to 75,000 USD
• "Los Angeles California-based candidates are not eligible for this role"
• The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.