Lead Order Fulfillment Agent

Mission Statement

At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

Schedule

Monday - Friday, 7:00am - 3:30pm

Job Summary

The Lead Order Fulfillment Agent works with our Order Fulfillment team to ensure all orders are properly accounted for in our statewide seed-to-sale tracking system and our internal sales portal. This individual reports into our Order Fulfillment Manager and ensures all incoming and outgoing orders are tracked appropriately and any discrepancies are followed up appropriately.

Core Job Duties

• Serves as a role model and resource for production staff concerning products and services, policies and procedures, industry news, and changes in regulations
• Creates and updates manifests for outgoing deliveries
• Responsible for reviewing manifests for incoming products and following up with any concerns or questions
• Completing all required company and/or state required paperwork in an organized and timely manner
• Works with the Order Fulfillment Manager and other stakeholders to resolve any discrepancies or inaccuracies in data
• Coordinates with the management team to ensure that accurate information and documentation is provided
• Ensures compliance with all state and local cannabis laws and regulations
• Coordinates inventory-tracking procedures with the Order Fulfillment Manager
• Assist employees in properly documenting all required information throughout all procedures
• Assists when needed with onboarding, training, and integration of new hires, and coordinating with Order Fulfillment Manager and other needed production personnel in the process
• Accurately reflects cannabis and non-cannabis inventory within Cresco's and the state's inventory tracking systems
• Compliance checks on finished goods within the department, including label verification
• Maintains a continuous state of alertness to ensure the highest standards of safety for fellow employees, products, and the facility

Required Experience, Education and Skills

• Demonstrated experience training, leading and/or mentoring junior staff or new hires preferred.
• Must have at least 1 year (2-3 years preferable) of hands-on experience in a factory, production or manufacturing fast-paced environment with measurable goals and working standards.
• Strong proficiency working within MS Excel and other MS office products
• Prior experience with point-of-sale applications, preferred
• Knowledge of medical cannabis law, medicinal benefits, and professional cannabis exposure, preferred
• Ability to effectively communicate through written and verbal formats
• Effective time-management skills and the ability to multitask.
• Ability to work in a fast-paced, changing, and challenging environment.
• Requires work around plant material, which could include exposure to plant pollen and/or dust.
• Requires ability to sit, stand, kneel, and/or do repetitive actions with your hands for long periods of time.
• Requires ability to lift up to 50 lbs to torso level.

Benefits

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.

Additional Requirements

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.