Lead Patient Counselor Key-Whitman Eye

Accessibility Note

Located at Key Whitman Clinic - Dallas, TX

POSITION TITLE: Lead Patient Counselor

Position Summary

The Patient Counselor Lead provides training, guidance and support to Patient Counselors in their daily responsibilities.

Essential Duities and Responsibilities

• Assists with implementation of new processes and workflows
• Provides training and ongoing support to Patient Counselors to promote consistency and effectiveness in daily operations
• Supports the implementation of new processes, workflows, and operational initiatives while providing guidance and training to Patient Counselors
• Serves as a resource for Patient Counselors by providing training, coaching, and operational guidance without direct supervisory responsibility
• Meet and counsel any prospective patient and educate them on the benefits of vision correction procedures and answering any general questions
• Educate patients on the procedure and obtain necessary patient history and payment information
• Discuss financing/payment options with patient
• Scheduling patient surgeries and post-op appointments
• Follow up on any previous counseled patient that has not selected a vision correction procedure
• Work closely with surgeons to select the best vision correction option
• Required to use ophthalmic equipment to screen potential candidates for Lasik surgery
• Counsels and evaluates Patient Counselor staff to ensure standards of performance and professional behavior are being met
• Works with the Director of Business Development on providing feedback for timely evaluation reviews for the Patient Counselor staff

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree preferred; equivalent combination of relevant education and experience will be considered
• Minimum of 3 years of experience working in a clinical healthcare environment required.
• Proficient in Microsoft Office, specifically with Excel and Word; Experience with electronic medica record systems (EMRs) is required
• Ability to work effectively and present information and respond to questions from groups of colleagues, patients and physicians
• Knowledge of compliance requirements and clinic policies and procedures

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!