Lead Site Reliability Engineer

About the role

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The Lead Site Reliability Engineer coordinates software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Ensures proper controls are established and maintained over test and production systems and software source code.

Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Key Responsibilities

• Lead the reliability, availability, and performance of critical enterprise applications and platforms.
• Drive incident management efforts, including leading high-severity production incident bridge calls and coordinating cross-functional teams through resolution.
• Implement and maintain observability, monitoring, and alerting solutions using tools such as Dynatrace, Splunk, and similar platforms.
• Oversee application deployments, configurations, testing, and production releases to ensure stable and seamless delivery of software updates.
• Conduct root cause analyses (RCA) for production incidents and identify opportunities for continuous improvement and operational excellence.
• Partner with engineering, platform, and business teams to establish reliability standards, operational best practices, and support models.
• Develop and maintain automation, tooling, and operational processes to improve service reliability, reduce manual effort, and enhance system performance.
• Leverage AI, Generative AI, and agentic AI capabilities to support operational analysis, troubleshooting, and engineering productivity.
• Ensure proper controls, documentation, and governance are maintained across software development, testing, and production environments.
• Provide technical leadership and mentorship to engineers while influencing reliability strategy and engineering best practices.
• Support critical pharmacy technology operations, including participation in after-hours and weekend escalations as needed.
• Advise stakeholders and senior leadership on reliability risks, incident trends, service health, and strategic improvement initiatives.

Required Qualifications

• Bachelor's degree in computer science or related field.
• 8 or more years in information technology field, SRE, DevOps, Platform Engineering.
• 2 or more years of project/technical lead experience
• Demonstrated ability to lead high-severity incident and service restoration bridge calls, including coordination and communication with senior leadership.
• Must possess strong verbal communication skills, remain composed under pressure, provide clear status updates, drive technical teams toward resolution, and confidently manage stakeholder expectations during critical outages.
• Ability to perform root cause analysis over a broad range of software technologies in a large, multi-system production environment supporting critical pharmacy operations
• Understanding and experience with generative and agentic AI tools for authoring and analysis
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Availability for occasional and/or weekend escalations on an as-needed basis, to support pharmacy releases and escalations

Preferred Qualifications

• Master's Degree
• Domain knowledge and experience working in the health care sector, specifically pharmacy
• Experience with.NET, Java, Typescript, SQL Server, Oracle Database, Postgres, MongoDB, Kubernetes, Temporal, and similar technologies, particularly in a regulated enterprise environment
• Experience working with Agile SDLC and/or Scrum
• Extensive experience with large-scale observability tools such as Dynatrace and Splunk

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs.
• Humana reserves the right to require associates to upgrade their internet service if necessary.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
• Scheduled Weekly Hours
• 40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$117,600 - $161,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.