Lead Veterinary Receptionist / Client Service Representative

About the role

Doc Holly Pet Vet is seeking an outgoing, experienced Lead Veterinary Receptionist to serve as the welcoming face of our hospital and a leader for our client service team. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

As a lead, you will also play an important role in supporting and developing the client service team. Responsibilities will include training and mentoring team members, helping ensure consistent communication and excellent client service, providing guidance during daily operations, and addressing questions or concerns that arise from both clients and team members. You will work closely with hospital leadership to help foster a positive, collaborative, and efficient team environment.

The ideal candidate is friendly, confident, detail-oriented, highly organized, and an excellent communicator who enjoys helping others succeed. We are looking for someone who can lead by example, remain calm in a fast-paced environment, and balance exceptional client care with strong team leadership.

Schedule and compensation

• Compensation: $ 20 - $22 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

M inimum qualifications and skill set

• 5+ years of experience in a customer service, reception, or client-facing role
• 2+ years of leadership or mentorship experience preferred
• Previous veterinary receptionist or healthcare-related front-desk experience strong preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Support inventory ordering
• Experience working with veterinary practice management software, especially Avimark preferred
• Ability to train, mentor, and support new and existing client service team members
• Strong problem-solving and decision-making skills with the ability to address client and team concerns professionally
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Experience scheduling appointments and coordinating calendars
• Ability to accurately process payments and maintain financial records

Why choose Doc Holly Pet Vet?

• At Doc Holly Pet Vet, located in Hayden, ID, we are dedicated to providing top-quality veterinary care with a compassionate touch.
• Our team of 3 veterinarians provides comprehensive care for both small and large animal patients, offering a diverse and rewarding caseload.
• In addition to routine and medical care, we also offer breeding services to support our clients and their animals throughout the breeding process.
• Our experienced team is committed to the health and well-being of every patient, ensuring they receive the highest standard of medical attention.

We foster a collaborative and supportive work environment that encourages continuous learning, professional growth, and teamwork. Join us and be part of a practice that values compassion, innovation, and excellence in veterinary medicine while providing high-quality care to a diverse range of patients and their families.

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Pay and benefits

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process.

Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range $20 - $22 USD

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