LEARNING AND DEVELOPMENT SPECIALIST

About the role

New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies.

The Readiness Division prepares the City for emergencies through a continuous cycle of planning, learning, and exercising, using a collaborative and forward-thinking approach.

The Learning and Development Unit builds the capabilities of NYCEM staff and interagency partners by developing and delivering high-quality emergency management training, professional development, and leadership programs. Our goal is to cultivate a highly skilled emergency management workforce by strengthening leadership at all levels and supporting ongoing employee growth so staff can effectively prepare for and respond to any emergency.

The Learning and Development Specialist will be responsible for the development and implementation of comprehensive training programs to support both intra-agency and interagency emergency management training. This role will report directly to the Director of Learning and Development and will be responsible for the following, but not limited to:

• Implement full cycle instructional design and development (analysis, development, implementation, and evaluation) for instructor led (in person and live online), micro courses, and self-paced e-learning courses
• Facilitate courses, manage the coordination of courses including logistics details, and deliver presentations as needed
• Apply adult learning theory and instructional design methodology into course development and course facilitation
• Translate emergency plans and related materials into training curriculum and learning programs
• Work with subject matter experts to design and develop audience-appropriate, clear, and concise training content
• Work with vendors we hire to develop curriculum material, when applicable
• Utilize industry-leading course development tools (e.g., Articulate)
• Support the continued development and improvement of the NYCEM Academy programs
• Work collaboratively with the Learning and Development Unit team
• Support the NYC Emergency Management Learning Management System

Please Note the Following

As part of NYCEM's emergency response mission, this position participates on an Emergency Operations Center (EOC) team. During emergency activations, team members may be required to work evenings, weekends, holidays, or extended shifts in support of City response operations. Outside of activations, EOC members participate in periodic training and exercises to maintain operational readiness, and may volunteer to assist with Ready NY emergency preparedness presentations to external groups. EOC teams are on call for three weeks at a time, with six weeks off in between.

Please note, the high end of the salary range is available to candidates who have been in City service two or more years.

Funding - This position is supported with a federal Urban Area Security Initiative (UASI) grant funding through 8/31/2027 with the possibility of an extension.

Candidates must be authorized to work in the United States without employer support to be eligible for selection. Note that NYCEM does not participate in eVerify, which is required for the reauthorization of some visas.

For this position, the "Special Note" below in the Minimum Qualification Requirements does not apply.

We as an agency recognize that valuable leadership and analytical experience may be gained through public service, military service, academia, nonprofit organizations, the private sector, volunteer leadership, or other professional settings. Candidates are encouraged to describe transferable experiences that demonstrate their qualifications.

IN ORDER TO BE CONSIDERED FOR THIS JOB, PLEASE SUBMIT A SEPARATE COVER LETTER IN THE ATTACHMENTS SECTION OF THE APPLICATION PORTAL.

Preferred Skills

• Experience designing or managing adult learning and development programming
• Knowledge of adult learning models and instructional design
• Emergency management experience
• Strong project management experience and time management skills
• Ability to work on multiple projects concurrently and consistently meeting deadlines
• Strong attention to detail
• Excellent verbal and written communication skills
• Strong training facilitation skills, both in-person and in a virtual environment
• Strong public speaking skills
• Experience with evaluation and survey collection
• Ownership mindset
• Ability to work well under pressure
• Proficient in Excel for data management, analysis, and building/managing dynamic reports
• Technical aptitude and ability to learn new applications

Note

Candidates are not expected to possess every preferred qualification. Successful applicants may demonstrate equivalent knowledge, transferable experience, or the ability to quickly learn new systems and technologies.

In addition, the selected candidate will be able to demonstrate a proven ability in the following areas, from the agency's performance management model:

Competencies

• Knowledge - demonstrates or has the ability to develop the knowledge necessary to perform the responsibilities of the position.
• Work Ethic and Productivity - produces consistently high quality, accurate, and on-time deliverables; takes responsibility, is dependable, and accountable, and follows through; is responsive to requests from leadership.
• Strategic Problem Solving and Innovation - is thoughtful and deliberate in approach to solving problems; demonstrates innovation and creative thinking.
• Effective Communication - Demonstrates the ability to communicate information clearly and effectively to diverse audiences, including during time-sensitive and high-pressure situations.
• Teamwork - encourage collaboration and motivate others; is able to both lead and follow when necessary; is an active listener and consider a broad range of perspectives.

Additional information

Studies have shown that women, people of color, and other under-represented groups are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are interested in finding the best candidate for the job and will consider any equivalent combination of knowledge, skills, education and experience to meet qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Qualifications & Requirements

• A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience in one or a combination of the following: emergency management, fire, police, or military service, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made; or
• A baccalaureate degree from an accredited college and two years of satisfactory full time professional experience in the areas listed in "1" above; or
• A master's degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences,or related field and one year of satisfactory full-time professional experience in the areas listed "1" above, at least two years of which must have been in one of those areas, or another specialized area to which the appointment is to be made.
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent.

Special Note

To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in ""1"" above.