Learning Lead, Pharmacy

About the Role

Hims & Hers is seeking a skilled and passionate Learning Lead, Pharmacy Technician to deliver and coordinate all training operations across Dispense & Fulfillment and pharmacy operations at an assigned site. This role owns the full training lifecycle - scheduling, facilitation, documentation, and compliance - while maintaining an active floor presence to support operational teams and identify continuous improvement opportunities.

The Learning Lead, Pharmacy Technician reports to the Learning Operations Manager or Learning Area Manager depending on shift, and is a key driver of compliance, quality, and learning culture across pharmacy operations.

Shift: M-F 8-5pm

You Will

• Facilitate training for new hires, cross-training, and ongoing development across assigned operational areas.
• Conduct remediation and retraining sessions as needed to address performance gaps or compliance issues.
• Develop and maintain the training schedule for new hires, cross-training, and annual training programs in coordination with site leadership.
• Maintain accurate training records, track completion rates, and ensure documentation aligns with Good Documentation Practices (GDP) and regulatory requirements.
• Support audit readiness by maintaining up-to-date, accessible training records for regulatory and internal reviews.
• Utilize LMS platforms to assign, track, and report on training completion and effectiveness.
• Collaborate with Operations, Quality, Compliance, Safety, and HR to identify skill gaps and ensure training programs meet business and compliance needs.
• Audit tenured associates to ensure competencies are being met continuously.
• Maintain floor presence to retain process knowledge, identify training gaps, and support operational teams.
• Work with subject matter experts to ensure accuracy and relevance of training content.
• Create and update training materials ensuring content is current and compliant.
• Maintain daily communication with Operations, HR, Recruiting, and other teams to stay aligned on training priorities.
• Engage associates to build and maintain a strong safety culture.
• Support operational workflows by contributing to path and process tasks when training responsibilities are fulfilled.
• Ensure all training programs comply with USP, FDA, and state board of pharmacy requirements.

You Have

• High school diploma, GED, or equivalent required; Bachelor's degree in Learning & Development, Education, Business, or related field preferred.
• Active registration as a Pharmacy Technician in the state of employment required.
• Strong facilitation and presentation skills with the ability to engage diverse audiences.
• Experience with LMS platforms for training administration, tracking, and reporting.
• Familiarity with regulatory compliance, training documentation, and Good Documentation Practices (GDP).
• Strong organizational skills with the ability to manage schedules, records, and multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and relevant digital tools.
• Flexibility to work various schedules and shifts as needed for a 7-day operation.
• Strong knowledge of USP <797>, <795>, and <800> standards and cGMP regulations as they relate to training and compliance.

Benefits

Our Benefits (There Are More but Here Are Some Highlights):

• Comprehensive health benefits including medical, dental & vision, and parental leave
• 401k benefits with employer matching contribution

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply-even if you're not sure if your background or experience is a perfect match.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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