Leasing and Resident Relationship

About the role

FLATS® is a lifestyle-driven real estate company known for its creative approach to urban apartment living. We pride ourselves on being “anything but expected,” with a mission to “bring big style to smart spaces.” Through thoughtfully designed units and state-of-the-art technology, we curate what we call the FLATS life – providing homes with soul that embrace value, individuality, and community. At FLATS, we believe living well is a necessity, not a luxury, and we strive to revolutionize city living by offering residents great design, authentic experiences, and a vibrant community in every property we operate.

As a Leasing and Resident Relationship, you’ll be the first impression of our brand for prospective residents. You’ll guide them through the leasing process—from initial contact to move-in—while delivering an elevated, concierge-level experience. This is a dynamic, fast-paced role for someone who thrives on building relationships, closing deals, and ensuring our communities are fully leased.

Responsibilities

• Greet and engage prospective residents with professionalism and enthusiasm.
• Conduct tailored property tours that showcase the features, benefits, and lifestyle of our luxury apartments.
• Consistently follow up with leads through calls, emails, and texts to maximize conversions.
• Negotiate terms and close leases while meeting or exceeding monthly sales targets.
• Deliver a warm, solutions-focused approach to all interactions with prospects and residents.
• Anticipate resident needs and resolve concerns quickly to maintain satisfaction and retention.
• Process applications, prepare leases, and maintain accurate records in compliance with company policies and legal requirements.
• Keep up-to-date on current availability, pricing, and promotions.
• Coordinate move-in and move-out activities, ensuring apartments are market-ready.
• Maintain deep knowledge of the local rental market and competitor offerings.
• Represent FLATS at community events, open houses, or other promotional activities as needed.
• Ensure model units sparkle and are ready to be viewed by prospective renters.
• Plan and participate in resident events that build a sense of community.
• Implement marketing strategies and use digital tools (social media, property websites, listing platforms) to generate leads.
• Other duties as assigned

Requirements

• Strong sales, negotiation, and customer service skills.
• Professional demeanor with excellent communication skills.
• Organized and detail-oriented with the ability to manage multiple priorities.

Strong communication skills, both written and verbal.

• Ability to sit, stand, and walk for extended periods.
• Active Illinois Residential Leasing Agent license preferred. Candidates without a license must be eligible for a 120-day Residential Leasing Agent permit and must obtain their license within 120 days of hire. Obtaining and maintaining a valid license is a condition of employment
• Schedule: Tuesday through Friday 9AM to 6PM and Saturdays 10AM to 5PM. The schedule is subject to change depending on the needs of the property.

Benefits

• Compensation: $25.00 to $26.50/hour + commission.
• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Paid time off (PTO).

As part of our hiring process, we use artificial intelligence tools to support our recruiting team’s work. These tools do not make hiring decisions or replace the work of our hiring contributors.