Legal Associate - NSA

About the role

Join Our Life-Saving Team in Phoenix, Arizona!

Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.

As a Legal Associate, you'll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.

Job Summary

The Legal Associate, NSA plays a key role in preparing, and conducting quality-control reviews of medical fee dispute arbitration filings under the federal Independent Dispute Resolution (IDR) process under the No Surprises Act (NSA). The Legal Associate, NSA reports to the Legal Associate, NSA Lead for day-to-day workflow, operational assignments, task prioritization, and performance expectations, and remains subject to the direction of PHI Legal management.

The position may also provide additional legal support at the direction of the General Counsel or other PHI Legal management, including contract review and drafting, litigation support, document retrieval, and general legal, regulatory, compliance, or operational support. The role requires independent judgment and discretion, exercised under attorney supervision in a fast-paced, mission-critical environment.

Responsibilities include

Packet Preparation and Quality Control

• Be a valued and collaborative member of our NSA IDR Legal Team
• Draft and perform quality-control reviews of IDR filings and identify errors, inconsistencies, missing support, and potential legal, factual, or operational risks.
• Review, organize, and prepare documents and exhibits for IDR filings.
• Meet or exceed established team Key Performance Indicators (KPIs), including expectations relating to the timeliness, quality, accuracy, and volume of IDR work.
• Periodically assist with quality-control audits, reviews and updates of our IDR filing templates and automated systems.
• Work effectively with artificial intelligence tools, consistent with applicable PHI policies, to increase efficiencies and reduce errors, and assist in developing AI-supported enhancements to IDR drafting, quality review and automation, in coordination with the NSA Lead.
• Maintain the confidentiality of protected health information and other sensitive data in accordance with HIPAA and applicable PHI policies.

NSA Operations and Workflow Support

• All NSA Legal Team Members may be requested by the NSA Lead to assist on NSA-related operations and workflow assignments, including:
• Assisting with applicable calendaring and deadline tracking for upcoming IDR filings and related activities.
• Tracking certified and withdrawn accounts; updating packets and processing or maintaining archived accounts.
• Collaborating with, and responding timely and professionally to, other PHI departments with responsibilities for NSA IDR filings, including Patient Financial Services, Finance, Information Technology, and other internal teams, including to address day-to-day NSA questions and workflow needs.
• Attending NSA Team meetings and responding to day-to-day questions for NSA Legal, as assigned.
• Working with Information Technology on the management and periodic enhancement of the IDR Platform and packet updates, including pricing changes, good-faith inserts, static changes, and similar updates.
• Assisting with training and onboarding new team members.
• Use PHI Process, or any successor task-management platform, for Legal-related tasks as required.

Other Legal Support

• The Legal Associate, NSA works within a collaborative Legal Department and may be asked, from time to time, by the General Counsel or other PHI Legal management to assist with additional legal, regulatory, contract, litigation or operational matters in support of the Company, or any of its worldwide affiliates.

Work Direction, Professional Conduct, and Policy Compliance

• We are looking for a positive contribution to our team environment. All NSA Legal Team members are expected to:
• Perform assigned duties consistent with current business needs and management direction, recognizing that responsibilities, priorities, reporting relationships, and workflows may change over time.
• Complete assigned work in a timely, cooperative, accurate, and professional manner.
• Maintain professional and respectful communications with coworkers, supervisors, internal clients, and other stakeholders.
• Contribute positively to team collaboration, morale, cohesion, and an orderly and respectful workplace.
• Comply with all applicable PHI policies and procedures, including PHI's Respect in the Workplace policy and applicable Human Resources policies.

Compensation and Benefits

• We offer a range of competitive pay and benefits package to keep our teams happy, healthy, and invested.

The successful candidate will have

• Juris Doctor degree (bar licensure preferred but not required).
• Experience in document preparation / review, quality control, or compliance.
• Excellent legal writing skills.
• Exceptional attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Demonstrable maturity, professionalism, and gravitas.
• Able to adapt to changing conditions, and to generate effective and pragmatic solutions to new situations and problems as they arise.
• Understanding of personalities and behavioral styles in order to work collaboratively with a variety of people and to make informed decision around resourcing, reporting structures and relationships.
• Experience working in healthcare a plus.
• This position is designated as Safety Sensitive under the Arizona Medical Marijuana Act.

Our Core Competencies

• Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
• Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
• Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
• Service. We are dedicated to the service of our customers, our communities and each other.

The PHI Health Advantage

For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.

• Everything that we do comes back to the safety of our crew and our patients.
• Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award.
• This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.