Legal Operations Specialist

Responsibilities

• Prepare, review, and process outside counsel and vendor invoices; audit prebills and invoices, and flag rate errors, block-billing, math discrepancies, and billing-guideline violations before approval.
• Manage the day-to-day operation of the eBilling and matter management platform (Onit), including invoice intake, LEDES processing, rejections and appeals, accruals, and international / AP invoice processing.
• Enforce compliance with Lyft's Outside Counsel Guidelines (OCG) and negotiated fee and alternative fee arrangements (AFAs); process write-offs, write-downs, and adjustments with clear documentation and audit trail.
• Manage timekeeper and billing-rate submissions and approvals; maintain accurate rate cards, matter budgets, and phase/task coding across the portfolio.
• Serve as the primary point of contact for billing inquiries and disputes; resolve discrepancies promptly by partnering with attorneys, law firms, and support staff.
• Partner closely with the Legal Operations eBilling Lead and with Finance / Accounts Payable on accruals, month- and quarter-end close, reconciliation, and payment status.
• Onboard outside counsel and vendors to our billing program, including engagement letters, budgets, and billing-guideline acknowledgment.
• Develop and iterate on spend metrics, dashboards, and benchmarking through data analytics to measure efficiency, surface trends, and identify cost-savings opportunities.
• Codify billing workflows into playbooks and intake templates; support platform efficiencies, configuration, testing, and report validation.
• Support broader Legal Operations initiatives and process improvements as needed.

Experience

• A bachelor's degree or higher preferred; coursework or a background in accounting, finance, or business administration is a plus.
• At least 2+ years of legal billing or eBilling experience in an in-house legal department, law firm, or both.
• Hands-on experience with an eBilling / matter management platform-Onit, Legal Tracker, Brightflag -and familiarity with LEDES invoice formats.
• Working knowledge of outside counsel billing guidelines, alternative fee arrangements, rate structures, and accruals.
• Strong Excel and analytical skills, with an eye for accuracy in high-volume, deadline-driven billing cycles.
• Understanding of financial management principles and process-improvement experience.
• Excellent communication and collaboration skills, with the ability to build relationships across the business and with external law firms at all levels.
• A proactive, entrepreneurial approach-recognizing needs, anticipating issues, and following through with a strong sense of ownership.
• Comfortable with new challenges and frequent change, with the ability to manage several priorities simultaneously.
• Experience with tools such as Ironclad, Evisort, Tonkean, and Google Suite is a plus.

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville - Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

• The expected base pay range for this position in the Nashville area is $59,040-$73,800, not inclusive of potential equity offering, bonus or benefits.
• Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location.
• Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.