Perplexity AI
Direct Ashby career site

Legal Response Specialist

Location
San Francisco, CA (Remote) · On-site
Job type
Full-time
Level
Senior
Experience
5+ years
Listed
17 days ago

Skills & highlights for this role

  • Legal request triage and escalation
  • Data subject request processing
  • GDPR
  • CCPA
  • Clear written communication
  • Confidential and privileged information handling
  • Case management and follow-through
  • Support process improvement with technical teams

Also useful

  • Intercom
  • Decagon
  • Linear
  • Kodex
  • Security questionnaires
  • SOC 2
  • ISO 27001
  • HIPAA

About the role

We're hiring a Legal Response Specialist on Perplexity's Support team to handle legal and other sensitive tickets. You'll help Legal answer routine requests for information and support Governance, Risk & Compliance, or GRC, on privacy and security requests.

You'll review cases, write responses, and follow up until the work is done. Support Engineering owns the routing and safeguards that keep these tickets from being missed, answered by AI, or automatically closed.

Responsibilities

  • Monitor designated Support and Legal channels, assess urgency, and route requests for human review. Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures.
  • Respond to routine requests using Legal-approved templates and guidance. Escalate matters requiring legal interpretation or disclosure of user information.
  • Answer routine requests for information under Legal's guidance. Gather account history and draft responses for matters that need review.
  • Help GRC process data subject requests and meet deadlines. Follow approved identity-verification and data-handling procedures.
  • Coordinate security questionnaires and data protection agreements, with Legal and GRC responsible for substantive review and approval.
  • Track each case through completion, including after handoffs. Record decisions, follow up on deadlines, and confirm the work is done before closing.
  • Work with Support Engineering to test routing, AI bypass rules, auto-close protections, and alerts. Investigate missed cases and verify fixes.
  • Keep approved replies and handoff instructions current with Legal and GRC. Arrange backup coverage so cases keep moving when you're out.
  • Handle other sensitive support escalations. Report backlog, response times, overdue cases, and recurring problems to Support, Legal, and GRC.

Requirements

  • 5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company.
  • Experience handling legal, privacy, or law enforcement requests.
  • Working knowledge of GDPR, CCPA, and data subject requests.
  • Judgment about when to involve Legal or GRC, and care with confidential and privileged information.
  • Clear writing, including in sensitive customer conversations.
  • Ability to manage competing deadlines and follow through without reminders.
  • Experience improving support processes with technical teams, including automation and AI safeguards.

Nice to Have

  • Experience with Intercom, Decagon, Linear, or Kodex.
  • Paralegal, privacy, or compliance experience or certification.
  • Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA.
  • Familiarity with AI products or data tools for case reviews.
Read the original posting

From Perplexity AI's careers page, first listed on Rolev.ai on October 23, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Legal Response Specialist job at Perplexity AI located?

Yes, this Legal Response Specialist opening at Perplexity AI is listed as San Francisco, CA (Remote) (On-site). Always check Perplexity AI's application page for specific state eligibility or relocation policies.

What qualifications are required for Legal Response Specialist at Perplexity AI?

For the Legal Response Specialist role, Perplexity AI highlights 5+ years of relevant experience; experience with Legal request triage and escalation, Data subject request processing, GDPR, CCPA, Clear written communication, Confidential and privileged information handling. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Legal Response Specialist position at Perplexity AI?

This listing links directly to Perplexity AI's Ashby application page. You can apply directly on Perplexity AI's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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