Legal Service Delivery Specialist, Global Frontline

About the role

Frontline Legal Support and Client Counseling Serve as a primary legal contact for business clients and complex questions submitted through Global Frontline intake channels. Provide practical legal support with minimal supervision, identify issues and risks, and consult with attorneys or subject matter experts as appropriate. Draft, review, negotiate, and process legal and business materials and correspondence.

Manage a high volume of matters across multiple clients, priorities, and regions, exercising sound judgment regarding risk, prioritization, escalation, and resource allocation. Work with attorneys and other legal professionals to develop practical guidance, playbooks, intake requirements, training, and self-service resources that allow the team to take on work deliberately and consistently.

Support responsible adoption of automation and AI-enabled capabilities in legal workflows, and lead or contribute to projects that help Global Frontline adopt more effective ways of working.

Bachelor's Degree AND 5+ years experience in paralegal, legal administration, or relevant experience OR Paralegal Certification that meets the requirements for the location of work AND 6+ years experience in paralegal, legal administration, or relevant experience OR equivalent experience. Bachelor's Degree AND 8+ years experience in paralegal, legal administration, or relevant experience OR equivalent experience.

2+ years experience in program/project management. 8+ years relevant in-house, legal service provider, and/or law firm experience. 8+ years experience in a technology industry environment. Experience supporting complex legal or compliance matters with limited supervision and exercising sound judgment regarding risk, prioritization, and escalation.

Experience working directly with business clients and collaborating across legal, operational, or technical teams. Effective written and verbal communication skills. Proficiency in Spanish-language. Experience in an in-house legal department, legal service provider, law firm, compliance function, or legal operations environment. Experience supporting a global organization or client population across regions and time zones.

Experience improving legal processes or workflows and developing scalable legal resources. Experience using data, technology, automation, or AI-enabled tools to improve legal service delivery.