Legal Support Supervisor

About the role

Lead Legal Support. Drive Exceptional Client Service.

At Ashurst Perkins Coie US LLP, our people and technology are essential to delivering outstanding client service. We're seeking a Legal Support Supervisor to lead and develop Legal Practice Assistants, Legal Executive Assistants, and Legal Support Assistants in multiple offices to ensure efficient, accurate, and high-quality support for attorneys and clients. This role combines team leadership, HR administration, training and development, workflow optimization, and operational coordination to deliver consistent, value-added legal support.

This position follows a hybrid work schedule and requires regular in-office presence, including:

• Two days per week in the Seattle office.
• One day per week in the Bellevue office.
• Travel to the Boise office for several days approximately every six weeks.
• Additional travel as business needs require.

Candidates must be able to reliably commute to both the Seattle and Bellevue offices and travel to the Boise office as required.

This position is not eligible for immigration sponsorship. Candidates must be legally authorized to work in the United States without employer sponsorship now or in the future.

What You'll Do

• Lead, coach, and develop legal support professionals while balancing workloads and optimizing office workflow.
• Partner with attorneys and firm leadership to ensure effective support, attorney assignments, and high-quality work product.
• Manage staffing, hiring, onboarding, performance evaluations, employee concerns, timekeeping, absences, and departures.
• Develop and deliver training programs covering legal processes, firm procedures, technology, and AI tools.
• Identify training needs, address skill gaps, and support ongoing professional development.
• Monitor ServiceNow workflows, operational processes, and resource allocation to improve efficiency and service delivery.
• Collaborate with HR, Shared Services, practice groups, and firm leadership on staffing, compliance, performance, and operational needs.
• Identify and escalate workflow or performance issues affecting client service, productivity, or team morale.
• Communicate and implement firm policies, procedures, and best practices.

What You'll Bring

• Five-plus years of experience in legal support or timekeeper role.
• Law firm experience required.
• Strong leadership, problem-solving, organizational, and communication skills.
• Ability to manage competing priorities, workflows, and resources.
• Proactive approach to technology, process improvement, and client service.
• Bachelor's degree or equivalent experience preferred.

Preferred Qualifications

• At least one year of direct supervisory experience.
• Experience supervising legal support professionals.
• Experience with ServiceNow, Workday, or similar systems.
• Experience developing, training and implementing technology or AI solutions.
• Experience with workforce planning, process improvement, and operational reporting.

Washington State compensation range

$98,350 to $149,480 annually

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