Legal Technology & Operations Manager

About this role

Faire is hiring a Senior Legal Technology & Operations Manager (Contracts) to shape the next chapter of how contracting works at Faire. As the business grows, you'll help our contracting processes grow with it. You'll design how agreements move from intake to signature to renewal, expand our contract lifecycle management (CLM) platform into a true system of record, and bring AI and automation into every stage. You will also run the systems and programs that allow Legal to scale with the business with a focus on Contracts, Marketing, and Compliance.

We're looking for someone with deep familiarity across the legal technology stack and a strong track record in cross-functional program management. Success in this role requires being both a builder and an architect, pairing the ability to develop a long-term vision for world class legal operations with an operator's willingness to drive execution and make it happen (fast).

What you'll do

• Own, configure, administer, and continuously improve our CLM platform (Ironclad), including workflows, approval logic, reporting, and integrations with Procurement (Zip) and GTM systems (SFDC)
• In partnership with Procurement and GTM, map Faire's end-to-end contracting lifecycle, redesign it to reduce manual work and identify areas for efficiency across intake, routing, review, approval, signature, storage, and post-signature obligations
• Build Faire's contract data foundation, including defining the metadata model to address business needs, cleaning up the existing repository, and making contract data searchable and reportable for Legal and the business
• Track and report contracting metrics, such as volume, cycle time, bottlenecks, and self-service rates, and use them to diagnose issues and inform the roadmap
• Identify and lead AI and automation pilots across contracting, marketing, and compliance, taking each from build-vs-buy evaluation through adoption and ROI measurement
• Partner with commercial and marketing counsel to turn templates, playbooks, and fallback positions into self-service tools and guided workflows the business can use
• Drive adoption of new processes and tools through training, documentation, and feedback loops with cross-functional partners
• Serve as a project manager for high-impact legal initiatives, scoping the work, partnering with cross-functional stakeholders to drive alignment, map timelines, and deliver on schedule
• Generally support legal operations at Faire, which may include intake and service delivery model, project management, and technology management.

What it takes

• 5+ years of experience in legal operations, legal technology, and contract management
• Fluency operating at the configuration layer of CLM (e.g., Ironclad) and contracts redlining tools (e.g., Ivo), including building and evolving workflows, approval logic, integrations, and reporting
• Strong working familiarity with procurement tools (e.g., Zip) and tools for managing online terms (e.g., Zendesk)
• Strong execution and project management skills, able to concurrently drive multiple work-streams and deadlines, with experience defining KRs and building dashboards a plus
• Significant experience using AI tools (e.g., Claude) and developing AI powered legal workflows
• A builder's mindset - when a process isn't working, you're energized to redesign it, including diagnosing pain points, collecting stakeholder input, and iterating over time
• Strong written and verbal communication, with the ability to move fluently between a legal conversation and a Finance, Sales, Product, or Engineering conversation

Salary Range

San Francisco: the pay range for this role is $136,000 to $187000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.