Lexus Concierge

Hendrick Lexus Charlotte

Location: 6025 E. Independence Blvd, Charlotte, North Carolina 28212

Summary

Responsible for introducing customers to their new cars and review the features of each vehicle. Responsible for delivering vehicle to customer according to dealership and manufacturer guidelines.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following

• Coordinates delivery with customer
• Observes that the vehicle is detailed, full of fuel, has all requested accessories installed and is in delivery area ready for customer
• Demonstrate Interior and Exterior vehicle features and personalize the delivery to the customer's needs
• Communicate the benefits of owning the vehicle purchased as well as the dealership services and amenities
• Explain warranties and all documents
• Complete necessary customer registration according to manufacturer guidelines
• Familiarize customer with Service department personnel and Service areas
• Present keys and relevant documents to customer.
• Works closely with department managers to ensure customer satisfaction
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned
• Qualifications:

Desired Education

• GED

High School Diploma

• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

Field of Study/Work Experience

• Accounting

Automotive

• Business
• Human Resources
• Information Technology

Desired Work Experience

up to 3 years o 3-5 years o 5+ years

Education/Experience

Prior customer service experience in addition to strong technology and organizational skills.

Certificates and Licenses: Valid Driver's License

• Automobile Salesperson License

Computer Skills

Intermediate knowledge of Microsoft Office Products. Strong ability to understand and demonstrate technology to customers.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Environment Demands

• Duties are performed throughout the dealership but mainly in Sales showroom.
• Heavy standing work.
• Work includes frequent clerical and administrative responsibilities in addition to frequent contact and interaction with customers and dealership personnel.
• Work includes movement around dealership facilities, indoors and outdoors.
• Due to the nature of this position, employee may be exposed to various work environments.

Verbal and Writing Ability

• Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
• Math Ability: Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

• Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect
• Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

• This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
• The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
• This job description is subject to revision at the discretion of the company.