Lien Services Research Specialist (905)

About the role

ABC Supply is North America's largest wholesale distributor of exterior and interior building products.

ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Exceptional Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.

The Lien Service Research Specialist is responsible for researching, processing, and auditing lien-related requests and documentation while ensuring compliance with state-specific lien laws and company procedures. This role works closely with internal departments, customers, lien service vendors, and external stakeholders to support the organization's lien rights and waiver processes.

Essential Duties and Responsibilities

Research

• Research and process lien waiver requests.
• Research and process mechanic's lien requests.
• Review and respond to requests submitted through customer portals.
• Research and process bank voucher requests.
• Prepare and process mechanic's lien releases.
• Research and prepare Notices of Intent to Lien.

Processing

• Prepare and submit mechanic's lien documentation through Lien Service Provider website or attorney.
• Process and manage ServiceNow requests in a timely manner.
• Maintain accurate records and documentation related to lien services activities.

Auditing and Quality Control

• Audit payments received for lien-related accounts.
• Verify and review cash application activity.
• Audit billing transactions for accuracy and completeness.
• Identify and escalate discrepancies for resolution.

Additional Responsibilities

• Answer incoming department phone calls and provide customer support.
• Scan, upload, and maintain documents within company filing systems.
• Participate in training programs, seminars, and professional development opportunities.
• Build and maintain effective working relationships with field management, NSC support personnel, and other team members.
• Establish and maintain professional relationships with customers, lien service vendors, and credit and collections personnel.
• Assist with special projects, research assignments, and process improvement initiatives.
• Perform other duties and responsibilities as assigned.

Education and Experience

• High school diploma or equivalent required.
• Minimum of one year of experience in mechanic's lien law, lien processing, or a related field preferred.
• Notary Public certification preferred or willingness to obtain certification upon hire.

Knowledge, Skills, and Abilities

• Knowledge of mechanic's lien laws, waiver processes, and related documentation.
• Strong research, analytical, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Experience with ServiceNow, Agility, or similar workflow management systems preferred.
• Ability to work independently and collaboratively within a team environment.

Additional information

This position offers an opportunity to develop expertise in construction lien processes while supporting compliance, risk mitigation, and customer service initiatives across the organization.

Benefits may include

• Health, dental, and vision coverage - eligible after 60 days, low out of pocket
• 401(k) with generous company match - eligible after 60 days, immediately vested
• Employer paid employee assistance program
• Employer paid short term and long-term disability
• Employer paid life insurance
• Flex spending
• Paid vacation
• Paid sick days
• Paid holidays