Life Care Associate

About the role

Under general supervision, provides support and assistance to Life Care Specialist to facilitate underwriting process for life insurance applications submitted by financial advisors/agents. Associate will prepare client file for review, enter record into agency management system, communicate with vendors to order necessary underwriting requirements and complete follow up on requirements ordered. Associate with work closely with Specialist and other members of the team. All assigned job responsibilities and projects will be consistent with department policy guidelines and procedures.

Essential Duties and Responsibilities

• Perform initial review of submitted life insurance applications
• Validate agent licensing and appointment for business submitted
• Input case into agency management system for permanent record of business
• Submit good order applications to insurance carriers via secure delivery
• Order paramedical exams required by carrier for underwriting decision
• Track completion of exams and forward to insurance carrier for review
• Order medical records for clients to assist in underwriting decision
• Follow-up on requests for medical records to ensure timely completion
• Process issued life insurance policies for mailing to financial advisors/agents
• Send follow up notices to financial advisors/agents until delivery requirements are completed
• Review and submit delivery requirements to insurance carrier
• Ensure delivery requirements are received by insurance carrier and policy is placed in force
• Process various policy service requests
• Support Life Care Specialists with daily tasks
• Performs other duties and responsibilities as assigned.

Advanced Knowledge of

• Principles, practices, and procedures of general office concepts
• Policies that govern personal life insurance operations.
• Process flows within specific assigned functional area.
• Regulations for specific assigned functional area.

Advanced Skill in

• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.

Ability to

• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Use appropriate interpersonal styles and communicate effectively, both orally and writing, with internal associates and external contacts at all levels.
• Effectively gather all relevant information in order to analyze, research, and resolve business issues in order to make decisions.
• Analyzing data to identify discrepancies.
• Problem solving.

Educational/Previous Experience Requirements

• High School Diploma or equivalent and a minimum of three (3) years' experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service.

~or~

• Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications

• Life, Health and Variable Annuities License is helpful but not required.
• Education
• High School (HS) - Completed
• Work Experience
• General Experience - 13 months to 3 years
• Certifications
• Travel
• Less than 25%
• Workstyle
• Hybrid

Pay and benefits

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status.

To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive.

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