Life Safety Service Representative, Suppression

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer

• Competitive salary and bonus
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources

• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• JCI Employee discount programs (The Loop by Perk Spot)

What you will do

The primary role of the Suppression Sales Representative is to help our customers protect their highest value assets and highest risk hazards by selling fire suppression systems and products. The main focus of this position is selling clean agent systems, wet and dry chemical systems, and gas systems to protect data centers, industrial hazards, control rooms, commercial kitchens, and a variety of other occupancies. Additional responsibilities include sales of deficiency repairs and modifications to existing systems, as well as fire extinguishers and emergency lighting.

How you will do it

• Field sales position responsible for selling suppression systems, products, and services to assigned customer base (including but not limited to kitchen hoods and other pre-engineered systems, Inergen, Co2, Sapphire, and other clean agent systems).
• Manage the entire sales process, from uncovering opportunity, developing solution/value proposition, preparing design, creating contract, negotiating terms, closing opportunities, and providing on-going customer service through service delivery
• Work with other sales, technical, design engineering, service, support, and management to meet customer needs
• May specialize on project type, customer type (contractor/bid or end-user), or sales strategy (new or existing customers)
• Determine customer needs and develop a sales strategy to gain customer understanding of company product offerings
• Close sales to meet or exceed sales plan objectives.
• Develop and maintain an active proposal backlog that will support achieving the designated sales plan.
• Assume account management responsibility including the provision and/or coordination of services (installation, customer training, etc.) to assure complete customer satisfaction.
• Develop financial justifications, prepare proposals, make presentations, and perform necessary follow-up for successful closing of the sales.
• Arrange for and/or coordinate delivery and installation.
• Investigate and resolve customer problems in regard to delivery dates, billings, financing and other related matters.
• Maintain established accounts through regular customer contact in pursuit of additional sales.
• Perform periodic market investigations within as assigned territory to develop new applications; provide sales forecasting for assigned territory.
• Conduct building surveys to support the development of estimates.
• Maintain correct and complete records of all sales related activities.
• Submit all required sales reports, expenses, competitive activity and correspondence in an accurate and timely manner.
• Develop a positive ongoing relationship with customers to ensure that Johnson Controls is meeting their requirements to ensure long-term customer loyalty.
• Support the Service Department towards achieving customer excellence, as well as working with other departments to generate leads for service or equipment / device upgrades.

What we look for

• Associates degree in a technical or business discipline or equivalent experience in the fire suppression business.
• 1-3 years of sales experience in a business with a proven successful record of accomplishment that is verifiable or a recent college graduate with 1-2 extra-curricular activities or internships with roles demonstrating entrepreneurial and/or leadership abilities.
• Excellent communication skills with strong presentation skills.
• Must have the ability to persuade and close sales.
• Must have the ability to handle a variety of situations encountered during sales process, disciplined to work with limited supervision, and work as port of a team.
• Ability to achieve sales quota, as well as implement service sales strategy to exceed goals.
• Ability to write sales plans.
• Must be a self-starter.
• Ability to follow-up.
• Ability to make cold calls.
• Able to work accurately with numbers.
• MS office and internet skills a must.
• Experience with a CRM tool is a plus.
• Only applicants who possess the minimum qualifications will be considered.

Hiring Salary Range

$53,000-82,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.

All hiring decisions are ultimately made by human reviewers.