Live Dealer Trainer (Southfield, MI | $53k-$55k/yr)

About the role

As a Dealer Trainer, you'll be creating and executing training plans for new dealers, shufflers, and game show hosts. You'll also advise and retrain current employees to assist them in performance improvement and adding to their gaming knowledge when new games launch.

Essential Duties and Responsibilties

• Adhere to New Jersey Gaming Commission Regulations and PT Services NJ regulations and departmental policies and procedures.
• Adhere to gaming studios rules and any other rules that management may be introduced at any time.
• Design and develop training programs based on both the organization and the employees' needs.
• Train new employees by providing practical skills and motivation that encompasses proper game procedures, appropriate chats, proper dealing posture, body language and any related company standards.
• Develop training evaluation of new employees and successfully motivate new employees to acquire knowledge.
• Evaluate new employees' performance until proceeding to independent work, as well as to provide feedback about performance.
• Implement and monitor individual and practical training of dealers and shufflers to reduce errors and improve the overall job performance.
• Provide professional training to shift managers and maintain a high level of professional knowledge accordingly.
• Develop, improve, and restore training materials to provide quality of training following company's standards.
• Lead, supervise and motivate the achievement of employee's objectives and improvement.
• Inform operation manager of any significant or special occasions that require attention.
• Cooperate with operations manager and administration staff regarding employee training.
• Observe and review new employees' training progress.
• Retrain employees as needed to meet to company's performance standards.
• Organize and create new employees' photos and nicknames.
• Prepare and distribute diplomas to new employees' successful completion of the training.
• Assist employees with any training related questions.
• Prepare any necessary reports and presentations by management request.
• Assist operations if placed into a Dealer role and ability to work varied shifts, to include weekends and holidays.
• Participate in company promotions thought marketing via photo and video shoots as required by management.
• Attend educational events, briefings, sessions required for professional skills improvement and learning the new procedures.
• Immediately report to the Pitboss of any risks or committed mistakes, problems and / or unusual activities in gaming studios and other company's premises caused by other employees or other causes.
• Perform other job-related duties as requested by management.

Qualifications & Requirements

• High school diploma or equivalent/ Some college.
• At least 1 year of Training or related experience.
• Basic computer skills- MS Office, electronic mail, etc.
• Knowledgeable of employees training, and content instructional methodologies.
• Be able to diversify teaching methods, forms, and technology.
• Good cooperation skills and be able to deal with potential conflicts in diverse situations.
• Maintain a professional and clear communication with employees.
• Ability to teach and explain company's policies and procedures.
• Be able to give constructive feedback and supervise teamwork.
• Strong multitasking and decision-making skills.
• High accuracy and strong attention to detail.
• Good organization, planning and time management skills.
• Be able to operate Office equipment (printers, copiers, phones, etc.).
• Excellent verbal and written communication skills
• Problem solving skills and working on different assignments simultaneously.
• Must be able to obtain a Michigan Gaming license.
• Must be able to work on a flexible schedule such as holidays, overtime, and weekend availability

Additional Information: COMPENSATION & BENEFITS

• Pay Range: $53,000.00-$55,000.00/yr
• Vacation Days: 10 days
• Sick Time: 5 days
• 10 Holidays paid
• Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
• 401K - 4% match after 90 days of employment.

Physical Functions

• Prolonged sitting in counter-height chairs and tables
• Prolonged standing for up to 2 hours at a time.
• Ability to maintain physical stamina for extended periods.
• Repeated use of both hands and arms.
• Full mobility of upper extremities
• Ability to see and read a screen from 3-5 feet away.
• Ability to engage, communicate, and present to with employees/fellow trainer.
• Ability to lift weights up to 15 lbs.
• Ability to walk without assistance within the gaming studio floor.