LN Venues, General Manager - Indianapolis

Job Summary

Who Are We?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.

Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

Learn more about our new 4,000-capacity live music venue, opening in downtown Indianapolis in fall 2027.

Who Are You?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Job

We are seeking a General Manager to oversee business operations ensuring that the venue and all related matters operate within the scope of Live Nation standards, policies and procedures.

What This Role Will Do

• Establish and maintain high standards of customer service for staff, customers and vendors
• Identify and maximize revenue drivers while optimizing the overall guest and artist experience
• Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability
• Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience - expenses include venue fixed expenses, capital project expenses, venue opening project expenses and event-level expenses
• Manage both high-profile events and media partner relationships
• Oversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.)
• Recruits, hires, trains and schedules full and part-time employees, and work closely with all subcontractors and/or third-party vendors.
• Develop a strong in-house team to staff the venue
• Promote and establish "rental" events in the venue
• Works closely with Live Nation promoters and operations and provides direction on standards and compliance
• Coordinates and facilitates event set-up with operations
• Performs and executes successful settlement of events
• Performs and executes timely Flash Reports after events
• Forecasts in ROME, operational and production expenses, as well as ancillary revenue streams.
• Coordinates day of event activities and matters
• Create a strong culture of inclusion and development that empowers growth for team members
• Excellent working knowledge of Health & Safety
• Implements and complies with the companies' audit procedures
• Ensures that employee performance is monitored and reviewed accordingly
• Management of employee attendance records, for all employees
• Engage with other venues in the market to offer the best crew member experience possible, while ensuring teamwork with other venues and shared crew members
• Be accountable to making operational improvements based on fan, client, and guest survey results
• Set the pace for venue teams in a high-speed environment
• Any other reasonable duties as required by the executive management
• Work closely with key civic governmental departments, as well as interaction with the community in general
• Develop and maintain a positive working relationship both with lease partners and local community organizations
• This position typically supervises a number of exempt and non-exempt positions
• Day to day management of all venue vendors/subcontractors - HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling
• Responsible for meeting staffing levels and budget targets for each event
• Generate Operations costs flash report following each event
• Work with all other departments to help fulfill needed requirements
• Advance each show with tour security directors and fulfill tour security requirements
• On site for each event prior to load in and until load out
• Other duties as assigned

What This Person Will Bring

• Minimum 5 years experience as a general manager or operations manager in a hospitality related business
• Must have extensive background in event sales and promotion
• Ability to perform all job duties and responsibilities
• Requires excellent communication skills, both verbally and written
• Must have expertise in profitability analysis and budgeting
• Exhibits strong problem-solving skills in long term and immediate situations

Benefits

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

Health

Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

Yourself

• Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program

Family

New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

Career

• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match