LN Venues, Operations Manager - Coastal Credit Union Music Park

Job Summary

Who Are We?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.

Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

Who Are You?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Job

We are seeking a motivated and experienced individual to work with the Venue Management team in Raleigh, NC, at Coastal Credit Union Music Park Amphitheater. The Operations Manager position exercises overall responsibility for facility operations, partnering with the leadership team in the market. The Operations Manager is responsible for ensuring successful execution of events and maintaining a safe, clean, and welcoming environment for staff, artists, and guests. This is an exempt role, reporting to the General Manager.

What This Role Will Do

• Responsible for managing all aspects of facility operations and facility maintenance, including but not limited to, front of house operations, preventive facility maintenance, third party contracting, limited governmental relationships, event day and non-event day staffing, and ongoing venue set-up and tear-down
• Must ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate
• Recruits, hires, trains and supervises part-time staff/supervisors of the Operations Team
• In partnership with the AGM, Recruits, hires, trains and supervises part-time staff/supervisors of multiple departments including but not limited to: Security, Cleaning, VIP, Ancillary, Parking, Sustainability and Guest Services
• Assists with the creation and implementation of effective recruiting programs for seasonal event staff
• Oversees event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding
• In partnership with the AGM, manages any and all training programs and ongoing development of event staff
• Develops and oversees overhead expense budgets for repairs and maintenance, venue supply expenses as well as event operating budgets.
• Works with General Manager, to assist in the preparation of annual operations budget
• Ensure optimum operating condition of all facility equipment, such as landscaping equipment, concessions equipment, traffic control and crowd control devices
• Investigates and resolves guest related complaints
• Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary
• Implementation and execution of all Live Nation policies, procedures and programs and ensure that company standards are maintained
• Commit to providing a safe and enjoyable facility for guests and employees
• Development and maintenance of municipality relationships including police, fire, rescue, traffic and other departments
• Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful events, as well as a safe and well-maintained facility.
• In partnership with the AGM, oversees seasonal staff scheduling and Effectively manages and approves all payroll within time keeping system [for in-house departments]
• Responsible for all required governmental reports and files
• This position oversees and ensures the execution of all operating department compliance policies and procedures

What This Person Will Bring

• Candidate is a proven leader with strong management and communications skills
• Extensive knowledge of facility management and venue operations is required
• Minimum two years' experience as House/Operations Manager or a comparable role
• Experience working with police and public officials
• Along with venue General Manager represents the company and facility in all political and community matters and acts as a liaison with local municipalities
• Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Guest Services and Parking.
• Computers skills, Microsoft Word, Excel and Outlook
• Excellent oral and written communication skills are essential
• Experience using Workday or time keeping systems is a plus

Benefits

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

Health

Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

Yourself

• Free concert tickets, generous paid time-off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program

Family

New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

Career

• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match