Loan Officer Assistant

About the role

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

We are a top-producing VA-focused mortgage team looking for a sharp, organized, and client-focused Loan Officer Assistant to support high-volume purchase and refinance production. You will work directly with the loan officer, borrowers, real estate partners, and our processing team to keep files moving quickly from application through clear-to-close.

The Loan Officer Assistant provides administrative, operational, and customer service support to Loan Officers throughout the mortgage origination process. This role assists with pre-qualifications, application setup, loan file preparation, and pipeline management while serving as a key point of contact for borrowers and referral partners. The Loan Officer Assistant helps ensure loan files progress efficiently, outstanding conditions are resolved promptly, and closings remain on schedule through proactive communication, organization, and coordination with processing and underwriting teams.

This is a growth-oriented seat. Many successful loan officers started as LOAs. You will gain deep exposure to VA lending, referral partner relationships, and the full origination process.

Job Responsibilities

• Support the loan officer with pre-qualifications, application setup, and needs lists.
• Communicate proactively with borrowers and referral partners on status, missing items, and timelines.
• Help manage the pipeline, track outstanding conditions, and coordinate with processing/underwriting.
• Assist with appointment setting, follow-up, and day-to-day client service.
• Prepare and organize loan files for submission.
• Maintain accurate notes and keep the team organized so closings stay on schedule.

Qualifications and Skills

• Prior mortgage, banking, real estate, or customer-service experience, preferred.
• Encompass experience, preferred.
• NMLS license, preferred.
• Excellent organizational skills to successfully manage multiple files and priorities while meeting established deadlines and service level agreements.
• Excellent written and verbal communication skills to correspond effectively with clients and real estate agents.
• Demonstrated reliability, professionalism, and effective interpersonal communication skills.
• Proficient in Microsoft Office.
• Knowledge of CRM/LOS systems, preferred.

Additional information

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government.