Loan Workout Officer

Nasa

Federal Credit Union is seeking a Loan Workout Officer to help members navigate financial hardship with practical, policy-aligned solutions. In this role, you will evaluate consumer loan assistance requests, analyze members’ financial circumstances, recommend modification and repayment options, and present well-supported workout solutions to the Loan Review Committee. You will combine sound underwriting judgment, responsive member service, and careful attention to regulatory and Credit Union requirements to manage a loss mitigation portfolio and implement approved solutions.

Essential Duties and Responsibilities

include the following with other duties as assigned.

• Counsels members and gathers required documentation for hardship assistance requests related to consumer loan products.
• Evaluates loan status and supporting documentation to prepare appropriate policy-based recommendations for the Loan Review Committee.
• Presents prepared loan workout options to the Loan Review Committee for approval or denial within approved guidelines.
• Participates as a member of the Loan Review Committee.
• Maintains the assigned Loss Mitigation portfolio for consumer loans.
• Assists members with requests for short- and long-term consumer loan modification options.
• Contacts members to obtain additional information required for loan review.
• Resolves member request issues in a timely and professional manner.
• Completes ability-to-repay analysis and scenario outcome reviews.
• Uses specialized underwriting knowledge to evaluate loss mitigation applications and complete risk analysis accurately and timely.
• Analyzes submitted documents and completes the workout sheet for Loan Committee review, clearly presenting the borrower's financial position and the potential impact of the proposed workout on future payment ability.
• Utilizes policy guidelines and relevant case information to recommend loss mitigation options, including modifications and repayment plans for consumer loans.
• Recommends alternative consumer loan workout solutions based on the initial member conversation and the hardship presented.
• Recommends consumer loan workout options to the Loan Review Committee for final approval.
• Contacts third-party service providers to order and coordinate required services in a timely manner.
• Troubleshoots complex member issues, makes recommendations to management, and follows through on approved actions until resolution.
• Sets up approved loan workout options in the core system.
• Completes the necessary steps to implement approved loss mitigation options.
• Signs into the phone queue daily to help the members with questions concerning their request for assistance.
• Writes routine reports and correspondence.
• Remains cognizant and adheres to lending industry regulations pertaining to consumer loan modification.
• Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Education and Experience

• Three to five years relevant experience and/or training.
• Two years' experience in consumer or mortgage lending.
• Knowledge of the FDCPA, FCRA, SCRA, MLA as well as any other applicable state/federal laws and regulations.
• Knowledge of 1 st Mortgage, Home Equity or Consumer underwriting.
• Proficiency with Microsoft Office Outlook, Excel Intermediate level, and Word Intermediate level.

Our Generous Benefit Package Includes

Nasa

• Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.
• +Insurance coverage begins the 1st day of the month, following 30 days after hire date.
• *100% Credit Union-Paid

Full-Time Employee Benefits

• Salary: $55,000 - $75,625 / Annually
• 401(k) with employer match up to 6% and immediate 100% vesting
• Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)
• High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
• Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
• Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
• Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
• Long-term Disability Insurance+*
• Flexible Spending Medical Account (FSA)+
• Flexible Spending Dependent Care Account+
• Health Savings Account (HSA)+
• Voluntary Supplemental Employee and Dependent Life Insurance+
• Voluntary Short-term Disability Insurance+
• Remote or Remote / Hybrid work options based on position
• Life Insurance/AD&D+*
• Vacation Leave (excluding Outside Loan Officers)
• Sick and Safe Leave
• 11 Paid Holidays
• Education Assistance
• Employee Referral Bonus*
• Credit Union Membership Eligible
• Employee Assistance Program+*
• Identity Theft Protection (Additional premiums to add family members)+*
• Pet Insurance
• Employee Discount Program

All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions.

We're Stronger Together

• At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected.
• We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values.
• We recognize that respecting different perspectives and experiences makes us stronger together.

Posted: 10.2.2026