Lodge General Assistant / Front of House

Summary

The Lodge General Assistant / Front of House is a seasonal, full-time, live-in position responsible for supporting the Lodge Managers, daily lodge operations, housekeeping, and guest services in a remote wilderness setting. With a maximum of 12 guests and a small staff, this position is a key floater role and must be highly flexible, dependable, and willing to assist wherever necessary.

A major part of this position is guest interaction. The General Assistant will often be one of the first lodge staff members guests will meet and must be an outgoing, personable, and confident host who genuinely enjoys meeting people.

This person will greet arriving guests, assist with luggage and room orientation, mingle with guests throughout their stay, and help provide the warm, personalized service expected at a high-end wilderness lodge.

Essential Duties & Responsibilities

• Serve as an assistant to the Lodge Managers, help with daily operational needs and special projects as assigned.
• Perform daily housekeeping and guest room duties for a lodge accommodating up to 12 guests, including making beds, room refreshes, room turnovers, deep cleaning, sanitization, and general lodge upkeep.
• Manage daily laundry operations including guest linens, bedding, towels, folding, organization, and maintaining a clean and orderly laundry area.
• Greet new guests upon aircraft arrival and provide a warm, professional first impression of Katmai Wilderness Lodge.
• Assist with guest luggage transfer, escort guests to their rooms, provide room orientation, and help guests become comfortable with the lodge and surroundings.
• Maintain an active front-of-house presence and regularly interact and mingle with guests throughout their stay.
• Be approachable and attentive to guest needs and communicate guest requests or concerns to Lodge Management.
• Assist with guest arrival, departure logistics and help ensure transitions are organized and welcoming.
• Support bar service as needed, generally for a limited period each day. Bartending experience is a plus but not required.
• Assist with food service, lodge store operations, inventory, stocking, beverage orders, gear orders, and other operational needs as directed by management.
• Perform light cleaning and general lodge upkeep throughout common areas.
• Fill in across lodge operations wherever necessary due to the small staff and changing daily needs of a remote lodge.
• Always maintain a clean, professional appearance and excellent personal hygiene.
• Maintain regular and punctual attendance.
• Perform other duties as assigned.

Supervisory Responsibilities

None. This position works directly with and under the direction of the Lodge Managers and is expected to take initiative within assigned responsibilities.

Minimum Qualifications

• Two (2) years of previous hospitality, housekeeping, luxury lodge, front desk, or guest-services experience.
• Current Alaska TAP (Training for Alcohol Professionals) certification, or ability to obtain certification prior to the start of employment.
• High school diploma or GED.
• Must be willing to live and work in a remote, off-grid setting with limited time off during the season.

Desired Qualifications and Skills

• Bartending or restaurant server experience.
• Licensed or certified massage therapy experience is a plus and may provide opportunities to offer massage services to lodge guests.
• Experience working directly with high-end clientele.
• Retail or point-of-sale experience.
• Knowledge of Alaska, Alaskan wildlife, natural history, or biology.
• Prior experience in remote lodge or seasonal operations.
• Outgoing, personable, and comfortable initiating conversation and interacting regularly with high-end guests.
• Strong guest-service mindset with the ability to make guests feel welcomed, comfortable, and cared for.
• Strong organizational and communication skills.
• Ability to work effectively as part of a very small team in a remote environment.
• Flexible and willing to change priorities as lodge and guest needs develop throughout the day.
• Ability to work independently and take direction directly from Lodge Management.
• Ability to perform housekeeping, make beds, clean guest rooms, and manage substantial daily laundry requirements.

Work Schedule

Seasonal full-time position, generally May through September. Position will require flexible hours, extended workdays, split responsibilities, and overtime as needed to support lodge operations and guest schedules.

Travel

• Employee must arrange travel to Kodiak, Alaska.
• Transportation to the lodge will be coordinated from Kodiak.
• A seasonal travel stipend may be provided.

Driving Requirements

None

Physical Demands

• Must be able to effectively communicate with guests, coworkers, and management and receive information necessary to safely perform assigned duties.
• Must be able to walk and/or stand on hard surfaces for extended periods of time.
• Must be able to kneel, bend, twist, and reach with regular frequency.
• Must be able to push, pull, carry, and lift objects weighing up to 50 pounds, including guest luggage.
• Must be able to maintain balance and maneuver in confined or busy spaces.
• Must possess sufficient fine and gross motor skills to operate equipment and computer systems.
• Must be able to perform repetitive housekeeping and laundry tasks including making beds, lifting linens, cleaning, folding, and carrying laundry.
• Must be able to work long hours in varying environmental conditions associated with remote lodge operations.

Work Environment

• Work environment is varied and physically demanding, characteristic of remote lodge operations.
• Work may be performed in adverse conditions including inclement weather such as high humidity, heat, cold, high wind, rain, and other local conditions.
• Most of the season is spent primarily off-grid in a remote wilderness setting.
• Because staff size is limited, employees must work cooperatively, remain flexible, and be willing to assist outside their primary responsibilities when necessary.

Benefits

• Compliance: We are a VEVRAA Federal Contractor.
• Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).