Logistics Operation Coordinator (AIR & Ocean Operations)

About the role

• Position Overview

This position requires hands-on experience in Air or Ocean Freight Operations, along with solid ocean freight knowledge. As our operation supports global transportation across multiple time zones, this position follows a five-day work schedule that includes weekend shifts based on operational requirements.

• Key Responsibilities
• Planning & Scheduling
• Create and maintain daily tracking reports for Air Export, Ocean Import and OTR including weekend operations
• Port & Terminal Coordination
• Gather departure information for containers and air cargo at ports, terminals, and airports.
• Monitor and confirm on-time departures from U.S. Ocean terminals and major airports.
• Coordinate terminal departure schedules with terminal operators and customs brokers.
• Movement Monitoring
• Track ocean containers, rail intermodal units, and air shipments in real time.
• Validate Import of Documentation (IOD) and Proof of Delivery (POD) on a daily basis.
• Respond promptly to shipment exceptions requiring immediate attention (e.g., delays, damages, customs hold).
• Partner & Stakeholder Communication
• Serve as the primary point of contact for logistics partners, including carriers, freight forwarders, customs brokers, internal supply chain teams, and customers.
• Handle claims, documentation, and issue escalations through phone, email, or virtual meetings.
• Compliance & Documentation
• Ensure all shipments comply with international trade regulations, hazardous material requirements, and security standards.
• Maintain accurate records for audits and regulatory inspections.
• Perform other job-related duties as assigned.
• Core Competencies
• Analytical Thinking: Translate large data sets into actionable insights.
• Problem Solving: Quickly identify root causes of operational issues and implement effective solutions.
• Communication: Communicate clearly and effectively with internal teams and external partners.
• Multitasking: Manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to Work Under Pressure: Perform effectively in a fast-paced, deadline-driven environment.
• Air Export Responsibilities
• Receive and validate Air Export shipping instructions (SI) from customers.
• Coordinate booking with airlines and freight forwarders based on required transit time and cost.
• Prepare and review MAWB, HAWB, commercial invoice, packing list, SLI and export declarations.
• Coordinate TSA, IATA and dangerous goods (DG) compliance when applicable.
• Monitor cargo cut-off time, terminal receiving schedule and flight departures.
• Coordinate warehouse cargo receiving, screening, palletizing and ULD build-up.
• Manage export customs clearance and respond to customs examinations or holds.
• Track flight departures, transshipment status and final arrival; proactively resolve exceptions.
• Communicate shipment status and milestones to customers through regular updates.
• Handle flight cancellation, rollover, offload and rebooking with minimum service disruption.
• Review airline freight invoices and accessorial charges for accuracy.
• Measure Air Export KPI including On-Time Departure (OTD), On-Time Arrival (OTA), booking accuracy, document accuracy and claims ratio.
• Support peak season capacity planning and airline allocation strategy.
• Drive continuous process improvement to reduce transit time and logistics cost.

Work Hours: Tuesday–Saturday or Sunday–Thursday, 8AM~5PM

Qualifications & Requirements

• Education
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Experience
• Minimum 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations.
• Hands-on experience in international Air, Ocean, and OTR freight forwarding operations is required
• Proven experience managing transload warehouse operations and Truckload (TL) dispatch.
• Industry Knowledge
• Strong understanding of international air and ocean freight regulations, and customs procedures
• Technical Skills
• Proficiency with ERP and logistics systems (SAP, TMS, WMS or equivalent).
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP.
• Language
• English

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Paid Sick hours

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• NO C2C