Logistics Operations Specialist

About the Role

Turning Point Global Solutions (TurningPoint) is seeking a Logistics Operations Specialist to manage government mobile devices (smartphones, tablets, and accessories) for a federal customer. You will receive, track, set up, issue, collect, and dispose of devices so users get working devices on time.

Location: Onsite (Rockville, MD)

Citizenship: Must be authorized to work in the U.S. without current or future employment visa sponsorship.

Clearance: Ability to obtain and maintain a federal Public Trust clearance.

Responsibilities

Mobile Device Processing

• Receive device shipments, check them against orders, and record serial numbers and IMEIs.
• Tag devices and update the asset tracking system.
• Coordinate device activation and SIM/eSIM assignment with wireless carriers as required.
• Process upgrades, replacements, repairs, and warranty claims.
• Collect devices from departing users, confirm they are wiped, and process them for reuse, carrier return, or disposal.
• Pack, ship, and track devices sent to and from users and vendors.

Tracking, Reporting, and Customer Support

• Keep device and line records accurate, run regular inventories, and resolve discrepancies.
• Prepare inventory and status reports and support audits.
• Answer user and government questions about device orders, issues, and status.
• Perform other logistics duties as assigned.

Required Skills and Qualifications

• Education: High school diploma or equivalent.
• Experience: 0-2 years in logistics, inventory, shipping and receiving, or IT equipment support.
• Technical: Proficiency in Microsoft Excel, Word, and Outlook.
• Skills: Strong attention to detail, organization, and communication; able to manage multiple tasks and meet deadlines.

Preferred Qualifications

• Experience handling mobile devices or IT equipment.
• Familiarity with wireless carrier portals (Verizon, AT&T, T-Mobile).
• Experience with government property accountability.
• Previous experience supporting a federal agency or contractor.

What’s in It For You?

We understand that our team members are our greatest asset. That's why we offer:

• Competitive salary with annual performance bonus and annual merit increases.
• Comprehensive health benefits fully funded by the company for employees.
• 401(k) retirement plan with company match.
• Paid time off plus holidays.
• Professional development opportunities.
• A collaborative and inclusive work culture.

In compliance with pay transparency requirements, the salary range for this role is $40,000 - $45,000. This salary is a general guideline only, as compensation decisions are based on relevant experience and educational qualifications.

Ready to make your next career move?

Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!

About Turning Point Global Solutions LLC

• Turning Point Global Solutions is a growing information technology services company that caters to federal, state, and local government organizations, and commercial clients.
• At Turning Point Global Solutions, our heritage of innovation and strong software engineering and services capabilities enables us to provide a full suite of mission-critical solutions in a timely and cost-effective manner.
• The high level of customer satisfaction with our solutions is exemplified by our consistently winning incumbent contracts (recompetes) and long-term customer relationships.
• We take pride in our reputation of predictability, dependability and corporate decision-making that delivers meaningful results and preserves the longevity of our client partnerships.
• Founded in 2002, we are privately funded and debt free. TurningPoint Software Engineering process is independently appraised at CMMI Maturity Level 5 for development and CMMI Maturity Level 3 for services.
• TurningPoint provides excellent career opportunities for talented professionals and offers a competitive compensation and benefits package.