Long-Action Injectable/PrEP Coordinator

About the role

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV.

Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state.

This position coordinates patient appointments, medication access, clinical workflows, follow-up care, documentation, and communication among patients, providers, pharmacies, laboratories, and insurance partners.

The Long-Acting Injectable (LAI)/PrEP Coordinator plays an essential role in helping patients initiate and remain engaged in long-acting injectable treatment or prevention services, including HIV prevention and treatment, STI-related care, and other applicable sexual health therapies. The ideal candidate is organized, compassionate, culturally responsive, and committed to reducing barriers to care.

Essential Responsibilities Support clinic flow on injection days, including patient check-in, documentation, care coordination, and follow-up scheduling. Help develop and maintain standard operating procedures, workflows, educational materials, and quality-improvement processes. Monitor program data and prepare reports related to enrollment, appointment adherence, medication access, patient retention, and clinical outcomes.

Coordinate intake, scheduling, and follow-up for patients receiving long-acting injectable services. Assist in finalizing LAI workflow and SOP with supervisor/PrEP Retention Manager. Help train and support new and existing PrEP retention team on LAI procedures and workflows or other updates needed.

Educate patients about treatment and prevention options, appointment expectations, medication schedules, laboratory requirements, and follow-up care. Support shared decision-making and provide nonjudgmental, trauma-informed, sex-positive, and LGBTQIA+ affirming service. Coordinate medication benefits investigations, prior authorizations, patient assistance programs, pharmacy arrangements, and medication delivery or pickup.

Track injection schedules, laboratory results, missed appointments, medication status, and follow-up needs. Maintain accurate and timely documentation in the electronic health record and other required tracking systems. Communicate with clinicians, nurses, pharmacists, laboratories, pharmacies, insurers, community partners, and patients to support continuity of care.

Conduct appointment reminders and outreach to patients who miss appointments or are at risk of being overdue for medication. Assist with resolving barriers related to transportation, insurance, cost, language access and stigma Protect patient privacy and comply with HIPAA, organizational policies, and applicable federal, state, and local regulations. Perform other duties as assigned.

Key Performance Indicators Initial KPIs: Finalize LAI workflow, SOPs, and successfully train new & existing PrEP Retention staff on workflow and SOPs. Future KPIs: Will be provided once a baseline of productivity has been established. Based on the position's duties and requirements, this role has a base hourly rate of $27.82 The initial salary will be determined by the selected candidate's qualifications and relevant experience.

Requirements & Qualifications

Required High School Diploma, Associate degree preferred or equivalent combination of education and relevant experience. At least two years of work experience in healthcare coordination, case management, patient navigation, public health, sexual health, HIV services, pharmacy services, or a related field. Six (6) months of work or volunteer experience with marginalized communities, such as LGBTQIA+ and communities of color.

• Preferred Experience coordinating injectable medications, HIV PrEP or treatment, STI services, gender-affirming care, hepatitis services, or other specialty medications.
• Experience with insurance authorization processes, patient assistance programs, specialty pharmacies, and medication access resources.
• Experience with patient retention and medication management/adherence.

• Bilingual fluency in both English and Spanish, including knowledge of medical vocabulary.
• Experience as a Medical Assistant, Community Health Worker, Patient Navigator, Case Manager, or similar credentials.
• KSAs Strong organizational, communication, documentation, and follow-through skills.
• Knowledge of insurance authorization processes, patient assistance programs, specialty pharmacies, and medication access resources.

Benefits & Perks

Health Care Plan (Medical, Dental & Vision) Retirement Plan (403b) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Holidays) Short-Term & Long-Term Disability Training & Development Parental Leave Longevity Pay Applicant Information Submitting official transcripts, diplomas, certifications and licenses may be required prior to final offer.

• Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.
• The applicant selected for employment is subject to a pre-employment background check.
• A history of conviction may not automatically disqualify an applicant.

Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Beware of Employment Scams Kind Clinic and Texas Health Action are aware of fraudulent job offers and recruitment scams that falsely claim to represent our organization. Please note: We will never ask for payment, gift cards, or financial information as part of the hiring process.

• Legitimate communications from our recruitment team will come from an official @texashealthaction.org email address (or other verified organizational channels).
• Interviews are not conducted through text message or chat apps.
• Any employment offer will follow a formal interview process.
• If you receive a suspicious message claiming to represent Kind Clinic or Texas Health Action, do not provide personal or financial information.

If you are unsure whether a communication is legitimate, please contact us at before responding.