Loss Draft Associate

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

This job is REMOTE but you must be able to work 8-4:30 Central Time.

What's the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?

• Fun work environment with a variety of work
• Being part of a team
• Career growth
• Ability to highlight your skills
• Feel valued
• Great benefits, pay and culture

Job Summary

The Loss Draft Associate monitors the repair process for losses suffered by borrowers using the loss draft module. This requires working in a call center environment. All activity pertaining to the claim must be documented in the loss draft module and in some cases the client's servicing system as well

Essential Functions

• Verifying insurance policy coverage
• Verifying the Client's information
• Determine whether the loss is covered by insurance
• Document any information pertaining to the claim
• Ensure the required paperwork is completed
• Handle check deposits
• Make outbound calls
• Process claims completely

Education and/or Experience

• High School Diploma/GED
• Computer knowledge - Proficient in Windows based environment
• Microsoft Office Skills
• Strong analytical skills
• Customer Service Skills
• Strong communication skills both written/verbal
• Strong organizational skills
• Attention to detail
• Ability to prioritize workflow and work in a fast-paced environment
• Works well in a team environment
• Attendance/Quality/Production must meet or exceed PFI standards

Knowledge, Skills and Competencies

• MS Office Suite
• Excellent verbal and written communication skills
• Adaptable and able to get things done under pressure with tight timelines
• Customer service aptitude with excellent listening, analysis and problem-solving skills
• Strong attention to detail, ability to work and excel in a team environment
• Ability to work in a fast-paced, often-changing environment

Physical Requirements

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; reach with hands and arms; bend and perform manual tasks.
• The employee will be required to communicate verbally and by phone
• Visual acuity is required including color, depth perception, and field of vision
• The employee must occasionally lift and/or move up to 15 pounds

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically present in this description.

Pay Ranges

Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.

This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

Pay Range

17.00 - 18.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

• Not reflective of all benefits.
• Enrollment waiting periods or eligibility criteria may apply to certain benefits.
• Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.