Loss Mitigation Specialist (Collections)

About the role

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

Summary of Role

Responsible for the collection of all share accounts with negative balances as well as delinquent loans. Serve as first line supervisor for staff.

Essential Job Functions/Responsibilities

• Act as a resource for policy and procedural questions from Loss Mitigation staff
• Working daily negative share work flow and check queue
• Responsible for the collection of shares assigned by department management.
• Handle incoming and outgoing phone calls as they pertain to both the department and position specific duties as they relate to negative share balances and loans
• Responsible for the accurate maintenance of records that may be used in the collection of all negative shares and loans
• Experienced with Telephone Collection Practices Act and Fair Debt Collection Practices Act
• Understanding of Charge Back Rights
• Process charge offs
• Collecting negative balances on accounts and understanding the rules and regulations surrounding off-setting accounts.
• Handle all in-house returned checks and collect on the account accordingly
• Sitting in on Controllable Loss Meetings and detailing the discussions regarding Broadview status's and processes. Updating trends that are seen and emailing to management for approval.
• Dictating notes during meetings, noting discussion points and actions that are updating the appropriate parties with any anticipated updates.
• Work closely with the Fraud department help identify any potential fraud/scams or any other suspicious items that arise
• Knowledgeable with the regulations surrounding the right of offset and freezing funds with regards SSI, SSD and Pension.
• Understand chex systems reporting
• Review exception report in FIS weekly to maintain reporting is being conducted as schedule with no major issues
• Manually update any items that do not report properly
• Ability to acquire and preserve knowledge of New York State and Federal laws as well as Broadview policy as they pertain to collections and credit union/ commercial banking
• Ability to make recommendations regarding payment arrangements, member service termination, monthly share charge offs or advanced internal collection efforts to the Loss Mitigation department Manager
• Responsible for maintaining a business relationship with outside collection attorney as well as internal Broadview departments dealing with the effects of negative balances such as Operational Support and the Fraud Auditor, alongside the Loss Mitigation Manager
• Familiar with overdraft product and identifying any possible issues/abuse
• Possess strong Microsoft Office software skills
• Other duties as needed

Minimum Job Qualifications

• Notary Public certification preferred or ability to obtain certification
• Ability to read, analyze and interpret legal documents and NYS, Federal and Collection guidelines
• Good writing and verbal communication skills
• Ability to work well under pressure and adhere to set deadlines
• Ability to create and manipulate spreadsheets and documents in Microsoft Excel and Word
• Associates Degree from accredited college or university and minimum of three years telephone collection or call center environment experience required

Pay and benefits

Starting Compensation: $20.00 - $22.69/hr., plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.