Low Voltage Service Technician (Security & Fire Alarm)

About the role

We do not accept unsolicited resumes from third-party agencies. Resumes submitted without prior approval from our Talent Acquisition team will not be eligible for placement fees.

Job Summary

LifeSafety Management is seeking an experienced Low Voltage Service Technician to join our Boynton Beach, FL team. This role is primarily focused on the service, troubleshooting, maintenance, and repair of commercial security systems, including access control, CCTV, and intrusion systems, while also supporting fire alarm service activities.

The ideal candidate will have a strong service background in electronic security systems and possess working knowledge of commercial fire alarm systems. This position requires excellent troubleshooting skills, a customer-focused mindset, and the ability to work independently in commercial environments.

Essential Duties and Responsibilities

• Service, troubleshoot, repair, and maintain commercial access control, CCTV, and intrusion alarm systems.
• Perform diagnostic testing and resolve hardware, software, and communication issues on security systems.
• Support service, testing, troubleshooting, and repair of commercial fire alarm systems.
• Respond to customer service requests and provide timely resolution of system issues.
• Identify system deficiencies and recommend corrective actions.
• Complete service reports, work orders, and required documentation accurately and on time.
• Communicate effectively with customers before, during, and after service visits.
• Coordinate with project managers and schedulers regarding job status, material needs, and service requirements.
• Support system upgrades, device replacements, and minor installations as needed.
• Participate in after-hours support and on-call rotation as required.

Required Skills & Qualifications

• Minimum of 3 years of experience servicing commercial low-voltage systems.
• Strong troubleshooting experience with one or more of the following:
• Access Control Systems
• CCTV / Video Surveillance Systems
• Intrusion Alarm Systems
• Working knowledge of commercial fire alarm systems, including troubleshooting and basic service activities.
• Experience with security platforms such as Lenel, Avigilon, Genetec, Software House, Brivo, Honeywell, DSC, Bosch, or similar systems preferred.
• Ability to diagnose and resolve wiring, network, power, and device-related issues.
• Familiarity with NFPA 72 and general life safety system requirements.
• Ability to read blueprints, wiring diagrams, and technical documentation.
• Strong customer service and communication skills.
• Self-motivated with the ability to work independently.
• Proficiency with computers, mobile devices, and manufacturer software tools.
• Ability to meet company driving eligibility requirements, including holding a valid driver's license and maintaining an acceptable motor vehicle record.

Preferred Qualifications

• Experience servicing commercial fire alarm systems such as Notifier, Fire-Lite, EST, Siemens, Silent Knight, or Simplex.
• Fire alarm programming experience a plus.
• NICET certification preferred.
• FASA/BASA certification preferred.

Additional information

This role may require extended periods of sitting or standing, movement around the office or job site, and operation of standard equipment. Physical activities can include reaching, bending, kneeling, climbing, and lifting up to 75 lbs. Field positions may involve heavy lifting, working in varying climates (including outdoor conditions), construction or low-voltage environments, and exposure to dust, noise, or confined spaces. Personal protective equipment (PPE) may be required. Some roles may require travel.

Applicant Notices

Fortis Fire & Safety provides required federal, state, and local labor law notices to all applicants.

Federal Notices

• FMLA General Notice (English)
• FMLA General Notice (Spanish)
• USERRA Rights Notice (English)
• USERRA Rights Notice (Spanish)
• Employee Polygraph Protection Act (EPPA) Notice (English)
• Employee Polygraph Protection Act (EPPA) Notice (Spanish)
• E-Verify Participation Posters
• Right to Work Posters