Loyalty Operations Associate
- Pay
- $54,400 – $68,000 per year
- Location
- Remote (US)
- Listed
- 18 days ago
The Crown Is Yours
As a Loyalty Operations Associate, you'll help deliver accurate, reliable bonus offers that elevate the DraftKings Rewards experience. You'll configure promotions, test offer mechanics, and identify potential issues before they impact players. Working closely with our Marketing, Customer Experience, and cross-functional teams, you'll help ensure every offer launches smoothly while improving the processes and tools that support our growing loyalty program.
What you'll do as a Loyalty Operations Associate
- Build and configure bonus offers, ensuring accurate setup and alignment with promotion rules.
- Test offers before launch to verify eligibility, rewards, player messaging, and overall functionality.
- Identify and troubleshoot offer issues, working with cross-functional teams to find solutions.
- Partner with CRM and Marketing teams to align audiences, messaging, terms, timing, and offer requirements before launch.
- Monitor live promotions and help resolve issues to minimize player impact.
- Support improvements to offer setup, testing, and monitoring through automation, AI tools, and process updates.
What you'll bring
- At least 1 year of experience in loyalty operations, promotions, quality assurance, or a similar field.
- Experience working with promotional offers or rules-based systems, with the ability to follow requirements accurately.
- Strong attention to detail and problem-solving skills to identify issues and ensure accuracy.
- Experience using data, reports, and operational tools to monitor performance. Familiarity with SQL, Sigma, or Tableau is a plus.
- Strong communication and organizational skills, with the ability to collaborate across teams and manage multiple priorities.
- An interest in using AI tools and technology to improve processes and operational efficiency.
#LI-SG2
About DraftKings
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 54,400.00 USD - 68,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.
From DraftKings's careers page, first listed on Rolev.ai on October 22, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Loyalty Operations Associate role at DraftKings?
The Loyalty Operations Associate posting at DraftKings states compensation of $54,400 – $68,000 per year. Final pay may depend on location, experience, and interview evaluation on DraftKings's official career site.
Where is the Loyalty Operations Associate job at DraftKings located?
Yes, this Loyalty Operations Associate opening at DraftKings is listed as Remote (US). Always check DraftKings's application page for specific state eligibility or relocation policies.
How do I apply for the Loyalty Operations Associate position at DraftKings?
This listing links directly to DraftKings's Workday application page. You can apply directly on DraftKings's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.