MAC Coordinator

About the role

Job Title

Job Description Summary

The MAC Coordinator supports the day-to-day management of Moves, Adds, and Changes across assigned sites. This role ensures all MAC activities, from small furniture orders to larger groups, moves are executed efficiently, safely, and within budget. The MAC Coordinator partners closely with the MAC Managers, Occupancy Planners, vendors, and internal clients to ensure smooth operations, accurate reporting, and adherence to all company and safety protocols.

Principle Responsibilities

• Provides operational and procedural support to ensure work orders are executed in accordance with established departmental, building, and clients means, methods, and procedures
• Manage and complete all assigned work tickets from initiation through completed status.
• Provide superior customer service and customer support for day-to-day activities and questions as well as project support for large moves. This includes creating and identifying scope,
• Where there is no onsite FM or OP presence, develop and maintain excellent working relationships with key business and vendor partners, and Site Operation Managers.
• Supports the maintenance of a central database housing property floor plans, space configurations, furniture layouts, etc.
• Manages and coordinates MAC work orders for approved contractors and ensure safety protocols are followed
• Track and manage quarterly MAC Vendor budgets, monitor PO activity created by MAC Managers to ensure budgets remain on target weekly
• Manage and oversee offsite furniture storage and complete quarterly warehouse visits and inventory verification
• Manage weekly small (<9) or large (>9) group moves
• Implement move plan in accordance with the approved occupancy plan
• Support MAC Manager with FM team, PDS team, and /or move vendor on installation and reconfiguration of furniture as it pertains to small and large group moves
• Coordinate with MAC Manager/Project Manager to ensure work is delivered within timeframe and agreed-upon scope
• Coordinate pre-move-walkthroughs to ensure spaces are ready to receive occupants
• Keep track of all tasks, schedules for benchmarking
• Ensure all moves are performed in a manner consistent with documented processes and adhere to schedules
• Support change management as it pertains changing workspace and work style
• Complete weekly safety walks
• Evaluate and provide improvement suggestions for move processes and vendors; identify ways to improve client relationships through the MAC process

Requirements

• Associates degree or equivalent combination of education, training and experience in project or technology coordination preferred with strong knowledge of move process and furniture systems or facility management experience.
• Two to Four years' experience in a corporate real estate environment.
• Proficient in MS Office Suite software applications and IFM Software Systems (e.g., Archibus, Corrigo, or similar)
• Basic understanding of budgeting and purchase order process
• Excellent customer service and interpersonal relationship skills
• Able to build strong relationships with internal and external partners to deliver effective services
• Strong oral, written and presentation skills
• Assumes ownership of requests in order to ensure successful completion
• Strong attention to detail and quality with ability to handle concurrent projects with minimal supervision and direction

Pay and benefits

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is

$ 76,500.00 - $90,000.00

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at or email. Please refer to the job title and job location when you contact us.

INCO: "Cushman & Wakefield"