Machine Learning Engineer, API Multicloud

About the Role

We’re hiring Machine Learning Engineers to build and improve the AI systems that help strategic partners adapt OpenAI models to important use cases in cloud-native environments. This role spans post-training workflows, evaluation, data pipelines, model behavior, and API/infrastructure integration.

You’ll work at the boundary between partner needs and core ML systems: helping teams understand what is and isn’t working, diagnosing issues in training and evaluation workflows, and turning those learnings into improvements to the underlying platform.

You should enjoy working with external technical partners, extracting the real goal from messy requests, and pushing back or reframing when the requested experiment is not the highest-leverage path. You’ll collaborate closely with Research, Applied, Safety Systems, infrastructure teams, and external technical partners to solve ambiguous model-performance problems.

When you succeed, strategic partners and internal teams will be able to improve model behavior with confidence, driving measurable product improvements while the systems behind that work become more reliable, scalable, and effective over time.

In This Role, You Will

• Partner with strategic customers and internal teams to define target model behaviors, diagnose failure modes, and translate real-world needs into training, evaluation, and system requirements.
• Build and scale production ML systems for model customization, post-training, and fine-tuning-as-a-service workflows.
• Design, run, and interpret experiments to see whether training and customization workflows are producing the intended outcomes, and identify changes to data, evaluation, training, or infrastructure that improve performance.
• Partner with backend and infrastructure engineers to integrate ML capabilities into AWS-native API environments.
• Feed learnings from partner deployments back into the platform by proposing and implementing improvements to post-training systems, tooling, APIs, and developer workflows.
• Work closely with Research and Applied teams to bring model improvements, training workflows, and evaluation best practices into production.
• Help design systems that allow strategic partners and enterprise customers to safely customize OpenAI models for high-value use cases.
• Debug and improve complex systems spanning model behavior, training data, APIs, distributed infrastructure, and customer-facing product surfaces.
• Operate with high ownership in a 0>1 environment where requirements are ambiguous, systems are evolving quickly, and reliability matters.

Your Background Might Look Something Like

• Master’s or PhD in Computer Science, Machine Learning, or a related field, or equivalent practical experience.
• 3+ years of professional engineering experience in relevant ML, infrastructure, or product-driven engineering roles.
• Strong ML engineering experience building, training, fine-tuning, evaluating, or deploying production AI systems, with hands-on experience in deep learning, transformer models, and frameworks like PyTorch or TensorFlow.
• Hands-on experience with training and fine-tuning large language models, including methods like supervised fine-tuning, distillation, preference optimization, reinforcement learning, or other post-training techniques.
• Strong software engineering fundamentals, including data structures, algorithms, systems design, and high-quality production code in Python, Rust, or similar languages.
• Experience with model customization, evaluation systems, data pipelines, distributed systems, cloud infrastructure, or production ML platform tradeoffs.
• Ability to operate across model behavior, APIs, and infrastructure, while collaborating closely with Research, Safety, product engineering, infrastructure, and external technical partners.
• Comfort moving quickly through ambiguity, owning problems end-to-end, and learning whatever is needed to get the job done.