Augment CXM
Enterprise SaaSDirect SmartRecruiters career site

Machine Learning Lead

Location
San Francisco, CA · On-site
Job type
Full-time
Level
Lead / Staff
Experience
3+ years
Listed
30 days ago

Skills & highlights for this role

  • NLP architectures
  • TensorFlow
  • PyTorch
  • scikit-learn
  • NumPy

Also useful

  • enterprise SaaS

Stated benefits & perks

  • Medical
  • Dental
  • Vision
  • 401k
  • Unlimited pto

Responsibilities

  • Play a critical role in the leadership team on strategy and vision
  • Define the functional and research roadmap for the business
  • Lead, mentor, grow the data science team
  • Work with high-quality, rich datasets from Fortune 500s to drive insights for our customers
  • Prototype and iterate challenging architectures in NLP, such as Dual-Encoders, Retrieval-Based Ranking Engines, Generative Models, etc.
  • Be a luminary in the industry, blogging and speaking at events

Requirements

  • 3+ years of machine learning experience in a B2B product environment
  • Professional experience leading a data science team, with bonus points for Enterprise SaaS experience
  • Hands-on experience implementing production-grade NLP architectures
  • Practical experience in libraries like TensorFlow, PyTorch, scikit-learn, NumPy, or equivalent.
  • Exceptional writing and communication skills

Perks

  • Employee Wellness and Wellbeing is a top priority at Augment. Team members are provided a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.
  • HSA savings options and a 401k program help employees plan for the future. And an unlimited vacation policy keeps everyone fresh.
  • A nimble, energetic 15-person team with an open and collaborative culture.
  • We like to have fun and gather for weekly lunches [on the company dime].
  • We also get together occasionally for video game nights, happy hours, movies, bowling, ping pong, and our favorite all-you-can-eat Brazilian restaurant.

About the Company

Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.

Equal opportunity and legal notices

Augment Solutions is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Read the original posting

From Augment CXM's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

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Common questions

Where is the Machine Learning Lead job at Augment CXM located?

This Machine Learning Lead position at Augment CXM is located in San Francisco, CA (On-site). Always check Augment CXM's application page for specific state eligibility or relocation policies.

What qualifications are required for Machine Learning Lead at Augment CXM?

For the Machine Learning Lead role, Augment CXM highlights 3+ years of relevant experience; experience with NLP architectures, TensorFlow, PyTorch, scikit-learn, NumPy. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Machine Learning Lead position at Augment CXM?

This listing links directly to Augment CXM's SmartRecruiters application page. You can apply directly on Augment CXM's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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