Mail/Imaging Clerk

About the role

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now

Getting to Know the Opportunity

The basic function of this job is to prep returned mail and back-end mail, looking up items as needed in the administration systems. In addition, the position involves scanning documents, logging documents into a database, and assisting with sorting mail and filing case mail as time permits.

Please Note: This position has been designated as an essential worker and requires work to be performed full-time in your assigned office (20 S Marquette Ave Minneapolis, MN). This is a daytime shift.

The Contributions You'll Make

• Preps returned Mail and front-end documents using barcode coversheet appropriate for the task. This included look-up of information in the administration system as needed.
• Logs contents of overnight packages in the overnight tracking database.
• Counts and batches documents for scanning, making sure tasks are appropriately separated.
• Scan documents into the Image system and records batch information. This includes troubleshooting any scanning errors so accurate images move to Indexing and business.
• Assist Mail Services by sorting multiple daily mail drops and filing Case Mail as time permits and volumes dictate.
• Other duties and projects as assigned.

Knowledge & Experience

• High School Diploma or GED required
• 1+ yr. experience in office, operations or Imaging/mailroom environment
• Ability to routinely lift/ move 20-50 pounds
• Knowledge operating Imaging and Mail Room equipment
• Strong customer service experience
• Ability to multi-task and prioritize work
• Must possess good organizational skills
• Dependable and good team player

Compensation Pay Disclosure

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

41,600

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills