Mail Room Processor

About the role

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI.

With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected.

Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

The Mail Room Processor is responsible for the secure handling and distribution of sensitive correspondence, including financial, legal, and compliance-related materials. This position applies acquired job skills and company procedures to maintain audit-ready documentation and safeguard private information in a fast-paced, physical and digital document-management environment.

Responsibilities will include

• Process, log, and distribute incoming and outgoing mail, packages, and compliance-related correspondence.
• Verify that all mail handling and storage procedures comply with company privacy and data protection policies.
• Maintain accurate tracking records for sensitive materials, including legal, financial, or customer data.
• Scan, label, and securely upload digital copies of documents into approved systems.
• Identify and escalate potential compliance or privacy concerns related to mail handling or documentation.
• Coordinate with the Compliance and Privacy team to ensure adherence to retention and destruction policies.
• Assist in internal and external audit preparation by maintaining organized and complete mailroom records.
• Operate and maintain mailroom equipment while ensuring confidentiality and security standards are met.
• Support the implementation of new processes or technologies that improve mailroom security and efficiency.
• Collaborate with cross-functional teams to ensure timely and secure distribution of sensitive materials.

Minimum Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in mailroom, administrative support, or document handling.
• Strong attention to detail and accuracy in processing documentation.
• Ability to maintain confidentiality and comply with privacy standards.
• Basic computer proficiency, including Microsoft Office and document management systems.

Preferred Qualifications

• Associate's degree or coursework in business administration, compliance, or information management.
• Experience handling regulated or confidential materials.
• Opex Machine Operations.
• Familiarity with compliance and data privacy principles.
• Experience working in a fast-paced corporate or technology environment.
• Strong organizational and problem-solving skills with a focus on process improvement.

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
• Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
• HSA/FSA options and employer-paid disability benefits provided for eligible employees.
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
• Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
• Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
• Bi-annual swag drops for employees
• Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.
• It’s a great place to work! Will you join us?