Maintenance Technician - 50% Rent Discount

About the role

We are hiring a Service Technician for our apartment community, Elevate, in Cambridge, MA.

At AIR Communities, Service Technicians play a critical role in creating an exceptional resident experience. Whether you're preparing apartment homes for new move-ins, completing service requests, or helping maintain the community, you'll use your technical skills to deliver quality work and outstanding service every day.

What We Offer

AIR offers a competitive compensation and benefits package designed to reward performance and support your success, including:

• Expected pay rate of $30.00-$33.00 hourly + 15% target bonus opportunity. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Monthly Customer Service Satisfaction Bonuses. Team members who consistently provide positive resident experiences may earn up to $250 per month.
• 50% apartment rent discount available at any AIR Community.
• Career Growth Opportunities. AIR prefers to promote from within and provides training and development programs to help prepare you for what's next.
• Additional benefits listed below.

How We Support You

• Innovative technology helping you prioritize tasks and assist residents efficiently.
• Fully stocked and organized shops reducing the time it takes to resolve issues (tools may be available onsite and vary by community).
• Supportive leadership and teammates.
• Ascend, AIR's maintenance development program, customized to your career path to help you grow your skills and advance your career.

What You Will Do

• Complete apartment turns to deliver an excellent move-in experience for new residents.
• Respond to resident service requests and perform repairs related to plumbing, electrical, HVAC, appliances, carpentry, and other building systems.
• Troubleshoot maintenance issues and complete repairs efficiently and professionally.
• Perform preventative maintenance to maintain the appearance, safety, and operation of the community.
• Assist with move-in and move-out inspections as needed.
• Help maintain organized shops, tools, equipment, and work areas.
• Support vendor projects and help ensure quality standards are met.
• Provide outstanding customer service to residents and team members.
• Participate in the on-call rotation and respond to after-hours emergency maintenance requests.

Who You Are

• A detail-oriented problem solver who takes pride in fixing things right the first time.
• Customer-focused and committed to creating positive resident experiences.
• Comfortable using technology to manage work orders and prioritize tasks efficiently.
• Dependable, motivated, and able to thrive in a fast-paced environment.
• A reliable team player who contributes to the success of the maintenance team.

What You Have

• At least 2 years of maintenance experience, preferably in apartment, residential, facilities, hotel, or commercial property maintenance.
• Proficient skills in at least two technical trades, including HVAC, plumbing, electrical, appliance repair, or carpentry.
• Ability to work a flexible schedule including evenings, weekends, holidays, and on-call shifts.
• Reliable transportation to respond to emergency service requests while on call.
• Ability to safely lift and move tools, equipment, and maintenance materials.
• Ability to read, write, and speak English.

Additional Information: Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 50% rent discount available at any AIR Community (a rental application is required, and certain exclusions apply).
• 401(k) plan with up to 6% employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

What You Need to Know

• Application Deadline: The initial deadline for applications is November 16, 2026.
• Applications submitted after this date may still be considered on a rolling basis until the position/program is filled.
• We encourage all interested candidates to apply as early as possible.
• If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.