Managed Services Networking & Security Enterprise Services Architect (Remote)

Who You Are

You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale.

About The Role

The Managed Services Enterprise Architect bridges strategic security architecture with hands-on managed services delivery, ensuring that both the design and ongoing operation of network and security systems meet client needs, regulatory requirements, and performance SLAs. It requires a blend of technical expertise, operational management, and client relationship skills.

Must be based in the United States. Travel up to 30% may be required.

Other responsibilities include

• Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps.
• Author operational runbooks and automation to run the service repeatably.
• Government or enterprise security experience is advantageous.
• Deep knowledge of networking principles, TCP/IP, firewalls, IDS/IPS, authentication, and general networking.
• Experience with NSX, cloud security, and secure configuration management.
• Proficiency in cyber-attack response, threat detection, and risk-based controls.
• Leadership and mentoring abilities.
• Strong customer-facing and stakeholder management skills.
• Ability to work in a fast-paced, multi-client environment.
• Design and implement secure network architectures, including cloud hosting, operating system hardening, and integration of security tooling.
• Develop and maintain firewall/IPS rules, test new security products, and review application/system security controls.
• Create network diagrams, flowcharts, and documentation for all security products and procedures.
• Collaborate with network systems teams to remediate infected systems and support secure network operations.
• Lead and mentor technical teams, providing oversight of budget, contract milestones, and SLA compliance.
• Troubleshoot and resolve security alerts, manage customer expectations, and deliver executive-level reporting.
• Develop training modules and materials for new and existing security personnel.
• Coordinate with sales, pre-sales, and product teams to deliver solutions, integrate clients into managed services, and evaluate cybersecurity solution performance.
• Act as a subject matter expert for clients, validating Statements of Work and ensuring service delivery against contracts.
• Manage and monitor customer security devices remotely.
• Troubleshoot and resolve storage and network configuration issues in collaboration with vSphere administrators.
• Use SIEM tools (e.g., Splunk, ArcSight) for monitoring, analysis, and reporting.
• Apply cyber-attack defense techniques and threat detection to protect enterprise environments.
• Complete ongoing security awareness training and comply with company policies to the requirements section
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
• Other duties as assigned

Desired skills and experience

• 10 to 15 years in network and security managed-services operations
• Strong operational competencies across monitoring and observability, automation, incident and change management, and cost management.
• Proven experience operating networking environments supporting production, mission-critical workloads.
• Strong understanding of AWS, Azure, & GCP networking and connectivity models.
• Excellent communication and customer service management skills, including the ability to run service reviews with customer leadership.
• Experience integrating AI into service offerings, building or leveraging AI/ML platforms to resolve tickets, surface optimization opportunities, and drive AIOps, is a major plus.
• Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or related field preferred.
• Experience within a Managed Services Provider (MSP) environment.
• General familiarity with compliance frameworks such as SOC 2 and ISO 27001, and a security-aware approach to operations (security policies, event logging, awareness training).
• Deep familiarity with Palo Alto firewall environments
• Certifications in one of the following: CISSP, CEH, GIAC, CISA, CCNP, CCIE, CCNA, SANS, ITIL, PMP preferred.

We live and breathe our core values

• We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other's shoes, readily admit our mistakes, and generously share our time and knowledge.
• Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
• Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.

We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.

Some of Our Benefits

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance
• Annual BYOD (Bring Your Own Device) reimbursement up to $500
• Paid Parental Leave
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
• Quirky, diverse, respectful, high-performing coworkers you'll want to achieve greatness with!

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $140,000- $240,000 OTE, (base salary plus opportunities for bonus and/or commission). Compensation in other geographies may vary.